Dog Concierge & Client Care Specialist

Sol Dog Lodge and Training Center; Marana (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Sol Dog Lodge and Training Center in Marana, AZ, is seeking a full-time Dog Concierge to be the first point of contact for clients and their dogs. You will manage client communications, schedule appointments, process payments, and handle check-ins and check-outs to ensure a positive, happy experience.

You will work with a team of professionals, use CRM systems such as GINGR and RunLoyal, and assist all departments to keep bookings accurate and vaccination records up-to-date.

Qualifications

• One year of experience in a client-facing front office or reception role.
• At least one year of professional experience in the dog care industry.

Responsibilities

• Serve as the first point of contact for clients and their dogs, delivering exceptional customer service.
• Manage client communications, scheduling, payments, and check-ins/outs to ensure a positive experience.
• Assist all departments to ensure bookings are accurate and vaccination records are up-to-date.

Skills

Customer service

Communication

Organization

Multitasking

Tools

GINGR

RunLoyal

Job description

Sol Dog Lodge and Training Center in Marana, AZ, is seeking a full-time Dog Concierge to be the first point of contact for clients and their dogs. You will manage client communications, schedule appointments, process payments, and handle check-ins and check-outs to ensure a positive, happy experience.

You will work with a team of professionals, use CRM systems such as GINGR and RunLoyal, and assist all departments to keep bookings accurate and vaccination records up-to-date.