DoD Secret Scheduler for Polygraph Program

Targeted Solutions, LLC; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Targeted Solutions, LLC is seeking a Scheduler to manage centralized scheduling for the Polygraph Program, coordinating high-volume CSP exam appointments across Zones. The role ensures optimal examiner utilization and timely reporting to PM and PTCOR.

Responsibilities include coordinating with Polygraph Examiners and Investigative Assistants, updating the scheduling system, and producing routine reports. Must hold an active DoD SECRET clearance and be able to work in the Washington, DC area.

Qualifications

• High school diploma or equivalent required.
• Experience in appointment scheduling, calendar management, or resource coordination for a high-volume, multi-location operation is preferred.
• Strong organizational and multitasking skills across Zones.
• Excellent customer service and communication for interfacing with examinees, government personnel, and commands.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and scheduling/calendar software.
• High attention to detail and accuracy in tracking appointments, cancellations, and reporting data.
• Active DoD SECRET clearance at time of hire (or ability to obtain one).

Responsibilities

• Utilize the Government's identified scheduling system to remotely view, manage, and update examination appointments.
• Assign examinees to available testing slots to maximize scheduling efficiency and minimize vacant appointment slots.
• Track examiner availability with multi-month visibility across all assigned Zones.
• Receive, confirm, cancel, and adjust appointment requests from multiple referral sources.
• Coordinate scheduling with contract Polygraph Examiners and Investigative Assistants to ensure the minimum density rule (10+ examinees within a 50-mile radius) is met or waived with PM/PTCOR approval.
• Produce monthly (and weekly as directed) reports identifying vacant appointments, cancellations, and overall Zone schedules.
• Support preparation of Monthly/Weekly Status Report, including scheduling-related management summaries.
• Communicate proactively with examinees, referring commands, and government points of contact regarding appointment logistics.
• Maintain accurate scheduling records and support administrative/database functions with Investigative Assistants.

Skills

Appointment scheduling

Calendar management

Multisite coordination

Microsoft Office

Communication

Detail-oriented

Active DoD SECRET clearance

Education

High school diploma

Tools

Scheduling/calendar software

DoD AFOSI scheduling systems

Job description

Targeted Solutions, LLC is seeking a Scheduler to manage centralized scheduling for the Polygraph Program, coordinating high-volume CSP exam appointments across Zones. The role ensures optimal examiner utilization and timely reporting to PM and PTCOR.

Responsibilities include coordinating with Polygraph Examiners and Investigative Assistants, updating the scheduling system, and producing routine reports. Must hold an active DoD SECRET clearance and be able to work in the Washington, DC area.