Scheduler - Contingent

Targeted Solutions, LLC; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Targeted Solutions, LLC is seeking a Scheduler to manage centralized scheduling for the Polygraph Program, coordinating high-volume CSP exam appointments across Zones. The role ensures optimal examiner utilization and timely reporting to PM and PTCOR.

Responsibilities include coordinating with Polygraph Examiners and Investigative Assistants, updating the scheduling system, and producing routine reports. Must hold an active DoD SECRET clearance and be able to work in the Washington, DC area.

Qualifications

• High school diploma or equivalent required.
• Experience in appointment scheduling, calendar management, or resource coordination for a high-volume, multi-location operation is preferred.
• Strong organizational and multitasking skills across Zones.
• Excellent customer service and communication for interfacing with examinees, government personnel, and commands.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and scheduling/calendar software.
• High attention to detail and accuracy in tracking appointments, cancellations, and reporting data.
• Active DoD SECRET clearance at time of hire (or ability to obtain one).

Responsibilities

• Utilize the Government's identified scheduling system to remotely view, manage, and update examination appointments.
• Assign examinees to available testing slots to maximize scheduling efficiency and minimize vacant appointment slots.
• Track examiner availability with multi-month visibility across all assigned Zones.
• Receive, confirm, cancel, and adjust appointment requests from multiple referral sources.
• Coordinate scheduling with contract Polygraph Examiners and Investigative Assistants to ensure the minimum density rule (10+ examinees within a 50-mile radius) is met or waived with PM/PTCOR approval.
• Produce monthly (and weekly as directed) reports identifying vacant appointments, cancellations, and overall Zone schedules.
• Support preparation of Monthly/Weekly Status Report, including scheduling-related management summaries.
• Communicate proactively with examinees, referring commands, and government points of contact regarding appointment logistics.
• Maintain accurate scheduling records and support administrative/database functions with Investigative Assistants.

Skills

Appointment scheduling

Calendar management

Multisite coordination

Microsoft Office

Communication

Detail-oriented

Active DoD SECRET clearance

Education

High school diploma

Tools

Scheduling/calendar software

DoD AFOSI scheduling systems

Job description

Position Summary

The Scheduler provides centralized, full-service scheduling and calendar management for the Polygraph Program, coordinating high-volume Counterintelligence Scope Polygraph (CSP) examination appointments across all program Zones. The Scheduler ensures maximum utilization of examiner availability, timely handling of appointment requests, and accurate reporting to the Polygraph Program Manager (PM) and Polygraph Technical Contracting Officer Representative (PTCOR).

Scheduler

The Scheduler provides centralized, full-service scheduling and calendar management for the Polygraph Program, coordinating high-volume Counterintelligence Scope Polygraph (CSP) examination appointments across all program Zones. The Scheduler ensures maximum utilization of examiner availability, timely handling of appointment requests, and accurate reporting to the Polygraph Program Manager (PM) and Polygraph Technical Contracting Officer Representative (PTCOR).

Key Information

Clearance: Active DoD SECRET (required)

Employment Type: Full-Time Equivalent (FTE)

Location (Potential): Washington DC area / Russell Knox Building (RKB), Quantico, VA

Colorado

San Antonio, Texas

Duties and Responsibilities

• Utilize the Government's identified scheduling system to remotely view, manage, and update examination appointments.
• Assign examinees to available testing slots to maximize scheduling efficiency and minimize vacant appointment slots.
• Track examiner availability with multi-month visibility across all assigned Zones.
• Receive, confirm, cancel, and adjust appointment requests submitted from multiple referral sources.
• Coordinate scheduling with contract Polygraph Examiners and Investigative Assistants to ensure the minimum density rule (10+ examinees within a 50-mile radius) is met or properly waived through PM/PTCOR approval.
• Produce monthly (and, as directed, weekly) reports identifying vacant appointments, cancellations, and overall Zone schedules.
• Support preparation of the Monthly/Weekly Status Report, including scheduling-related management summary items.
• Communicate proactively with examinees, referring commands, and government points of contact regarding appointment logistics.
• Maintain accurate scheduling records and support administrative/database functions in coordination with Investigative Assistants.

Minimum Qualifications / Requirements

• High school diploma or equivalent required; relevant coursework or experience in office administration, operations, or logistics preferred.
• Demonstrated experience in appointment scheduling, calendar management, or resource coordination, ideally supporting a high-volume, multi-location operation.
• Strong organizational and multi-tasking skills with the ability to manage schedules across multiple geographic regions (Zones) simultaneously.
• Excellent customer service and communication skills for interfacing with examinees, government personnel, and referring commands.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience using scheduling/calendar software.
• High attention to detail and accuracy in tracking appointments, cancellations, and reporting data.
• Active DoD SECRET clearance at time of hire (or ability to obtain one).

Preferred Qualifications

• Prior scheduling experience within a federal, military, medical, or law-enforcement setting.
• Familiarity with DoD or AFOSI scheduling systems and reporting requirements.
• Experience supporting a polygraph, counterintelligence, or personnel security screening program.

Work Conditions

• Full-Time Equivalent (FTE) position supporting a non-personal services contract; the Contractor manages and supervises all employee work assignments.
• Standard government duty hours are 0730-1630 (core hours 0800-1600), Monday through Friday, excluding federal holidays; baseline schedule is 8 hours/day, 40 hours/week.
• Primary duty location is within the Washington, DC area, including AFOSI office space co-located with the PTCOR at the Russell Knox Building (RKB), Quantico, VA.
• Must present a professional appearance and demeanor at all times and function effectively during extended periods of high pressure and workload.

Security Requirements

• Must possess and maintain an active DoD SECRET security clearance for the duration of the contract.
• Must be able to obtain and maintain a Common Access Card (CAC).
• Must be a U.S. citizen eligible for the required background investigation.
• Must comply with all AFOSI/DoD information assurance, CUI, Privacy Act, and HIPAA safeguarding requirements, including annual Information Assurance (IA) awareness training.