DoD IT Support Specialist | Secret Clearance

Vectrus, Inc; Melbourne, Northern (FL, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

V2X is seeking a Computer User Support Specialist to join the Ascension Island Service Desk team. The role provides front-line IT support for end users, troubleshooting hardware, software, and network issues in a DoD context, with on-site presence as needed.

Responsibilities include incident response, ticket management in REMEDY, AD user administration, and CAC unlocks, ensuring security patching and documentation to leadership.

Qualifications

• 1–3 years of IT end-user support in enterprise or military environments.
• High School Diploma or GED required.
• Secret Clearance; DoD 8570 compliance if elevated privileges are required.
• CompTIA A+ and Security+ certifications preferred.
• Experience with Windows and Linux, DoD SDC configurations, remote troubleshooting tools, and ITSM ticketing.

Responsibilities

• Provide front-line IT end-user support for hardware, software, and network issues.
• Troubleshoot and resolve tickets via REMEDY or government-approved systems.
• Install and maintain desktops, peripherals, and client/server devices.
• Support CAC unlock/reset and PWCS, and manage user accounts.
• Assist with network monitoring and incident response.
• Provide on-site support for launch operations and contingency events.
• Document actions and report trends to leadership.

Skills

Customer service

Communication

Troubleshooting

End user support

Windows

Linux

Education

High School Diploma/GED

Tools

Remedy

Active Directory

DoD SDC configurations

Job description

V2X is seeking a Computer User Support Specialist to join the Ascension Island Service Desk team. The role provides front-line IT support for end users, troubleshooting hardware, software, and network issues in a DoD context, with on-site presence as needed.

Responsibilities include incident response, ticket management in REMEDY, AD user administration, and CAC unlocks, ensuring security patching and documentation to leadership.