DoD Communications Help Desk Specialist – Secret Clearance

MicroTech; Sumter (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

15 days PTO first year

20 days PTO after one year

401k plan with employer matching

11 company-paid holidays

Tuition assistance

Voluntary benefit programs

Corporate discounts

Job summary

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB in Sumter, SC. The role provides Tier 1 help desk support for end users across Enterprise and AOC networks and includes hardware support on the AOC/CAOC floor.

Qualified candidates hold an Associate degree or 2+ years in IT Help Desk and hardware support, and must have an active DoD 8140 DCWF 451, Intermediate Level and an Active Secret Clearance.

Qualifications

• Associates degree in Computer Science or related field; or
• 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Responsibilities

• Perform all technical support and O&M tasks and activities
• Provide Tier 1 technical support (initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

Skills

IT Help Desk

Hardware support

Education

Associate degree in Computer Science or related field

Job description

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB in Sumter, SC. The role provides Tier 1 help desk support for end users across Enterprise and AOC networks and includes hardware support on the AOC/CAOC floor.

Qualified candidates hold an Associate degree or 2+ years in IT Help Desk and hardware support, and must have an active DoD 8140 DCWF 451, Intermediate Level and an Active Secret Clearance.