DoD-Cleared Customer Support Specialist

BAC; Town of Florida (NY); On-site; USD 20,173 - 28,731; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

401(k) plan participation

Paid holidays and sick time

Paid vacation after one year

Job summary

BAC is looking for dedicated customer service representatives to assist Department of Defense and military veteran customers with Tricare health insurance support. Candidates should possess an ability to troubleshoot various issues and work effectively with clients.

The role requires a High School Diploma, one year of customer service experience, and the ability to maintain a DoD Secret clearance. The hourly wage is $17.75 with a comprehensive benefits package.

Qualifications

• High School Diploma required.
• One year of customer service experience preferred.
• Ability to obtain and maintain a DoD Secret Clearance.

Responsibilities

• Answer customer inquiries and troubleshoot issues.
• Document customer interactions in ITSM system.
• Resolve inquiries and escalate issues when necessary.

Skills

Customer service experience

Basic IT experience

Communication skills

Problem solving

Time management

Education

High School Diploma

Tools

Microsoft Office Suite

Google Suite

Job description

BAC is looking for dedicated customer service representatives to assist Department of Defense and military veteran customers with Tricare health insurance support. Candidates should possess an ability to troubleshoot various issues and work effectively with clients.

The role requires a High School Diploma, one year of customer service experience, and the ability to maintain a DoD Secret clearance. The hourly wage is $17.75 with a comprehensive benefits package.