Documentation Architect

Syllo; Oregon; Hybrid; USD 140,000 - 180,000; Full time

Job summary

Syllo is hiring a Documentation Architect to own end-to-end knowledge architecture for a rapidly growing litigation platform. You will build a single source of truth and AI-forward pipelines that deliver accurate product information to internal teams and external clients.

You will establish verification workflows for AI-generated content, set lifecycle processes for creating, updating, and archiving docs, and collaborate with engineering, product, and GTM teams to ensure documentation quality

Qualifications

• 5+ years in technical writing and information architecture.
• Experience building single-source-of-truth knowledge bases in fast-paced tech environments.
• Strong focus on content accuracy, lifecycle management, and balancing automation with validation.

Responsibilities

• Design information architecture and maintain a centralized knowledge base and client portal.
• Build and own automated pipelines to flag outdated documents and generate drafts.
• Establish verification workflows for AI-generated content before publication.
• Develop lifecycle processes for creating, updating, and archiving docs.
• Improve internal search and bot capabilities while managing gated access.
• Collaborate with engineering, product, and GTM teams to template documentation.

Skills

Technical writing

Information architecture

LLMs / Prompt engineering

Docs-as-Code workflows

Job description

About SylloSyllo

is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms and corporations in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit.

About the RoleTo support our rapid product development and growing enterprise client base, we are hiring a Documentation Architect to own our end-to-end knowledge architecture. You will build and maintain our single source of truth, establishing AI-forward pipelines that deliver accurate product information to external clients and internal teams (Sales, Marketing, CS, Account Management, and Enablement).

Key Responsibilities

• Design our information architecture. Restructure and maintain a centralized internal knowledge base and client-facing portal for all documentation of our product.
• Build and own automated pipelines that proactively flag outdated documents and generate draft content.
• Establish verification workflows to review AI-generated content before publication; set lifecycle processes for creating, updating, and archiving docs.
• Iterate on our internal search/bot capabilities to streamline information discovery while managing gated permissions.
• Partner with the Staff Technical Writer on the creation of templates for documentation to ensure that documentation of all types integrate with automated pipelines.
• Create clear documentation for clients and internal stakeholders.

Qualifications

• 5+ years in technical writing and information architecture, with a track record of building single-source-of-truth knowledge bases in fast-paced tech environments.
• Practical experience with LLMs, prompt engineering, and Docs-as-Code workflows.
• Proven ability to partner effectively across engineering, product, and non-technical go-to-market teams.
• Strong emphasis on content accuracy, lifecycle archiving, and balancing automation speed with human validation.

Nice to Have

• Deep understanding of the litigation journey, from intake and eDiscovery to depositions, motion practice, and trial prep.

United States - Remote Pay Range$140,000-$180,000 USD