Remote Knowledge Architect for AI-Driven Documentation

Syllo; Oregon; Hybrid; USD 140,000 - 180,000; Full time

Job summary

Syllo is hiring a Documentation Architect to own end-to-end knowledge architecture for a rapidly growing litigation platform. You will build a single source of truth and AI-forward pipelines that deliver accurate product information to internal teams and external clients.

You will establish verification workflows for AI-generated content, set lifecycle processes for creating, updating, and archiving docs, and collaborate with engineering, product, and GTM teams to ensure documentation quality

Qualifications

• 5+ years in technical writing and information architecture.
• Experience building single-source-of-truth knowledge bases in fast-paced tech environments.
• Strong focus on content accuracy, lifecycle management, and balancing automation with validation.

Responsibilities

• Design information architecture and maintain a centralized knowledge base and client portal.
• Build and own automated pipelines to flag outdated documents and generate drafts.
• Establish verification workflows for AI-generated content before publication.
• Develop lifecycle processes for creating, updating, and archiving docs.
• Improve internal search and bot capabilities while managing gated access.
• Collaborate with engineering, product, and GTM teams to template documentation.

Skills

Technical writing

Information architecture

LLMs / Prompt engineering

Docs-as-Code workflows

Job description

Syllo is hiring a Documentation Architect to own end-to-end knowledge architecture for a rapidly growing litigation platform. You will build a single source of truth and AI-forward pipelines that deliver accurate product information to internal teams and external clients.

You will establish verification workflows for AI-generated content, set lifecycle processes for creating, updating, and archiving docs, and collaborate with engineering, product, and GTM teams to ensure documentation quality