Document Support Specialist

Arena Technical Resources, LLC (ATR); Washington (District of Columbia); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Document Support Specialist to join their Document Support Services team. In this remote role, you will be responsible for document formatting and support, ensuring accuracy and quality in all outputs. You will collaborate with lawyers and staff, utilizing your technical skills and customer service orientation to meet critical business operations needs. If you thrive in a fast-paced environment and have a passion for technology, this opportunity will allow you to make a significant impact while working with a dedicated team committed to excellence.

Qualifications

• 3+ years of experience in document support, ideally in a law firm.
• Expertise in document productivity solutions and attention to detail.

Responsibilities

• Create and revise documents such as court filings and contracts.
• Conduct quality checks and provide formatting guidance to users.

Skills

Document Formatting

Customer Service

Attention to Detail

Communication Skills

Data Analysis

Typing Skills

Problem Solving

Education

College Degree in Business Administration

Certification(s) in related field

Tools

Microsoft Office

Adobe Acrobat

DocXTools

Kofax

Litera Compare

Job description

Job Title: Document Support Specialist

Job Location: Washington, D.C. - Remote

Eligibility/Clearance: US Citizenship Required. Law firm experience required.

Job Description:

The Document Support Specialist is a member of Document Support Services (DSS), a team of professionals who provide document formatting and support for our lawyers, staff, practice groups, and clients. This role is responsible for fulfilling document formatting requests to maintain the accuracy, quality, and integrity of documents in support of critical business operations and matter processing. The combination of technical acumen with customer focus, communication skills, and a desire to uphold quality enables the Document Support Specialist to support business and matter requests.

Responsibilities (include but are not limited to):

1. Create, revise, and convert various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, and pleadings using Firm solutions and technologies (e.g., Microsoft Office, Adobe, Kofax, Litera Compare, DocXTools, Best Authority, and others as needed).
2. Conduct document review procedures such as quality check (QC), ensuring requests are fulfilled per instructions provided in a timely fashion.
3. Complete work in accordance to defined procedures and standard resolution times.
4. Perform document clean up, data normalization, update formatting, etc. in accordance with instructions requested and procedural standards.
5. Ability to provide step by step instructions and guidance for document formatting to non-technical individuals.
6. Ability to communicate and collaborate in a team environment to complete requests.
7. Convert and transcribe audio and video recordings.
8. Perform data entry and mail merge.
9. Create and maintain Firm directory entries.
10. Provide document formatting guidance and troubleshooting support to requestors.
11. Provide excellent customer service and ability to proactively fulfill requests in a timely manner.
12. Work with various members of the Firm including attorneys, paralegals, secretaries, teams, and others within the firm to fulfill requests.
13. Stays current with technology best practices and procedures in fulfilling requests.
14. Assists with training new Document Support Specialists and other personnel as assigned.
15. Performs other duties as assigned.
16. Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.

Requirements:

1. 3+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal support services background.
2. Demonstrated experience working in a time sensitive, high-visibility environment.
3. Demonstrated experience improving the user experience, preferably in a professional services or Legal Firm.
4. Expert level experience and knowledge of document productivity solutions (e.g., Microsoft Word, Excel, PowerPoint, DocXTools, and Adobe Acrobat).
5. Demonstrated experience with Excel formulas, pivot tables, conditional formatting, and other data analysis functions.
6. Excellent attention to detail and organizational skills.
7. Strong service orientation, and an understanding of the importance of developing effective working relationships.
8. Strong interest in technology and demonstrated ability to learn.
9. Rapid and accurate typing skills.
10. Adherence to “DSS Quality Checklist”.
11. Highly motivated, analytical, organized, and efficient.
12. Excellent problem solving and ability to ensure document integrity.
13. Ability to work well under pressure.
14. Ability to work independently as well as part of a team.
15. Availability to work before / after business hours, weekends, and/or overtime with little or no notice.

Education:

1. College degree is strongly preferred, ideally in Business Administration, Information Systems, or a related discipline.
2. Appropriate certification(s) are preferred.

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.