Document Specialist - Production & Client Support (Hybrid)

Toppan Merril; New York, Northern (NY, KY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Parental leave

Volunteer days

Wellness resources

Job summary

Toppan Merrill is seeking a Document Specialist to join our hybrid team in New York, NY. You will onboard Word documents, run cleanup, apply style tagging, validate formatting, and assist clients with edits and platform questions.

You will collaborate with cross-functional teams to ensure quality and compliance, participate in UAT, and help document processes for continuous improvement across the Document Services group.

Qualifications

• BA/BS degree in Business or related field preferred.
• 1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience.
• Strong understanding of document styles, formatting, proof review, and print production concepts.
• Experience in a client-facing, customer service, or support-oriented environment.
• Ability to identify, troubleshoot, and resolve formatting and document production issues.
• Experience with HTML, XPP, disclosure documents, publishing, or typesetting is a plus.

Responsibilities

• Onboard Microsoft Word documents into the Quinn platform and prepare files for production.
• Run document cleanup processes, apply style tagging, and validate formatting accuracy.
• Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues.
• Support clients with document edits, platform questions, and issue resolution.
• Participate in document set-up, optimization, and ongoing maintenance activities.
• Collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams to deliver exceptional client service.
• Participate in User Acceptance Testing (UAT) for platform enhancements and new releases.
• Document processes and contribute to continuous improvement initiatives across the Document Services team.

Skills

Microsoft Word

Attention to detail

Time management

Customer service

Education

BA/BS in Business or related field

Tools

Quinn platform

HTML

XPP

Job description

Toppan Merrill is seeking a Document Specialist to join our hybrid team in New York, NY. You will onboard Word documents, run cleanup, apply style tagging, validate formatting, and assist clients with edits and platform questions.

You will collaborate with cross-functional teams to ensure quality and compliance, participate in UAT, and help document processes for continuous improvement across the Document Services group.