Document Specialist: Legal Litigation Support & Process

Jobtailor; Petaluma (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a detail-oriented professional to manage customer inquiries, escalations, and cross-functional collaboration from our Petaluma office. The role emphasizes timely deployment, accurate work orders, and consistent status updates to ensure customer satisfaction.

The position requires a problem-solving mindset, multi-tasking ability, and strong communication skills. A background in legal/litigation support and a customer-centric approach are highly valued, with on-site

Qualifications

• Process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial.

Responsibilities

• Handle inquiries and escalations with timely deployment, status updates, and accurate work orders.
• Achieve productivity goals and generate daily/weekly performance reports.
• Improve order tracking systems for maximum efficiency.

Skills

Process-driven

Multi-tasking

Legal/Litigation background

Problem solving

Customer focus

Attention to detail

Communicator

Positive attitude

Tools

Outlook

Microsoft Office

Adobe Acrobat

Slack

Service Cloud

Job description

Jobtailor is seeking a detail-oriented professional to manage customer inquiries, escalations, and cross-functional collaboration from our Petaluma office. The role emphasizes timely deployment, accurate work orders, and consistent status updates to ensure customer satisfaction.

The position requires a problem-solving mindset, multi-tasking ability, and strong communication skills. A background in legal/litigation support and a customer-centric approach are highly valued, with on-site