Document Specialist - CMN Collections

Gentell; Morrisville (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading wound care company based in Bucks County is seeking a team member to handle physicians’ orders for durable medical equipment. In this role, you will be responsible for collecting signatures, developing process efficiencies, and managing relationships with medical professionals. Strong communication skills and attention to detail are essential. This position offers a chance to contribute to a company dedicated to improving quality of life for patients.

Qualifications

• Strong communication and customer service skills are essential.
• Must demonstrate persistence and results-oriented approach.
• Ability to manage multiple tasks efficiently and effectively.
• Strong organization skills and attention to details.
• Strong work ethic.
• Ability to follow through to resolve outstanding issues.
• Ability to work with a sense of urgency and a high level of responsiveness.
• Ability to maintain confidentiality and exercise extreme discretion.
• Proficiency in using Microsoft Office and Adobe Acrobat.

Responsibilities

• Collect signatures on physicians’ orders in the assigned territory.
• Track and collect Certificates of Medical Necessity (CMNs).
• Develop efficiencies in processes for timely order returns.
• Responsible for collecting signatures on physicians' orders in the assigned territory
• Perform other duties as assigned.

Skills

Verbal and written communication skills

Customer service skills

Organization skills

Attention to detail

Proficiency in Microsoft Office

Proficiency in Adobe Acrobat

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

Overview

Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.

Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.

We are seeking a team member to collect signatures on physicians’ orders for durable medical equipment provided to long term care residents. This position is responsible for handling physicians’ orders for designated doctors, medical offices and/or nursing homes. This position is responsible for creating and maintaining strong relationships with physicians, nursing home staff, and Gentell field representatives; therefore, customer service skills are a must.

Responsibilities

• Track and collect Certificates of Medical Necessity (CMNs) (80% of the time).
• Develop efficiencies in departmental processes to maximize timely return of physicians’ orders.
• Responsible for special handling of designated accounts.
• Responsible for collecting signatures on physicians' orders in the assigned territory
• Perform other duties as assigned.

Qualifications

• Excellent verbal and written communication and customer service skills.
• Persistent and results oriented.
• Driven to win, both working independently and as a part of the team.
• Strong organization skills and attention to details.
• Strong work ethic.
• Ability to follow through to resolve outstanding issues.
• Ability to work with a sense of urgency and a high level of responsiveness.
• Ability to maintain confidentiality and exercise extreme discretion.
• Proficiency in using Microsoft Office and Adobe Acrobat.