Customer Service Consultant - Process Associate - Italian - Remote Romania!

Genpact; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Collections Consultant to join their dynamic team. This role involves engaging with clients to manage debt collections, ensuring compliance with operational standards while providing excellent customer service. Ideal candidates will possess strong language skills in Italian and English, along with a Bachelor's degree and proficiency in MS Office. The company offers a stable employment contract and a multicultural work environment, promoting professional growth and career development. If you are motivated and ready to contribute to a collaborative team, this opportunity is perfect for you.

Benefits

Attractive Salary

Stable Job Offers

Multicultural Environment

Professional Training

Free Learning Platform Access

Meal Tickets

Medical Services

Insurance

Additional Vacation Days

Partner Discounts

Qualifications

• Very good knowledge of Italian and English is essential.
• Bachelor’s degree required, with good MS Office knowledge.

Responsibilities

• Communicate with clients to collect debts according to procedures.
• Ensure file management and project a positive company image.
• Negotiate regularization of unpaid invoices.

Skills

Italian (C1)

English (B2)

Analytical Thinking

Self-starter

Education

Bachelor’s Degree

Tools

MS Office

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections Consultant – Process Associate – Italian – Remote Romania

Responsibilities:

1. Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader.
2. The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
3. Ensure file management according to the flow (writings / requests / calls, credit investigations).
4. Customer service through electronic channels.
5. Projecting a positive image of the company and brand.
6. Implementing changes using your creativity and focus on process improvement.
7. Verify and update customer information during each telephone exchange.
8. Negotiate an immediate regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.).
9. Sharing with all team members any relevant knowledge obtained through customer interactions.
10. Attending training sessions.
11. Arranging working schedules with colleagues flexibly, according to business needs.
12. Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
13. Providing assistance to new colleagues whenever possible.
14. Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Qualifications:

Minimum qualifications:

1. Very good knowledge of Italian (C1) and English (B2).
2. Bachelor’s degree.
3. Good MS Office knowledge.
4. Analytical thinking and self-starter.

Preferred qualifications:

1. Relevant experience in phone customer service/collections.
2. High motivation and ability to learn.
3. Ability to work under time pressure.

What can we offer?

1. Attractive salary.
2. Stable job offers - employment contract.
3. Work in a multicultural and diverse environment with employees from over 30 countries.
4. Genpact supports professional training and great career development opportunities.
5. Free access to our award-winning learning platform.
6. Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days, or partner discounts.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.