Document Process Specialist - Associate

Freddie Mac; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the pet insurance industry is seeking a Claims Administrative Support Representative to handle claims processing and provide administrative services. This remote position requires a strong background in the veterinary field and excellent communication skills, offering comprehensive benefits and a supportive work environment.

Benefits

Medical, dental, and vision insurance

Paid Parental Leave (12 weeks)

Retirement plans

Paid Time Off and holidays

Employee Assistance Program (EAP)

Qualifications

• Minimum 6 months of experience in Kofax.
• At least 6 years of recent experience in the veterinary field.
• Proficiency in computer skills.

Responsibilities

• Enter and import documents and policy information into the system.
• Analyze pet medical records and input claim line items accurately.
• Maintain daily contact with internal departments.

Skills

Typing speed

Customer service

Communication

Tools

Kofax

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company managing a diverse portfolio of pet health brands and services across North America, including insurance, pet education, and lost recovery services.

We believe pet insurance is more than a financial product; we build solutions to simplify pet parenting and improve pet well-being. As a leading authority, we operate with extensive resources, capital, and services to support pet parents through our multi-brand and omni-channel approach, including our own insurance carrier and partner brands.

Our subsidiary, Pets Best, offers pet insurance and wellness plans for dogs and cats nationwide, providing comprehensive coverage, easy claims, and excellent customer service since 2005.

Job Summary:

The Claims Administrative Support Representative provides essential administrative services related to claims processing, including creating and assessing claims, handling pet medical records, routing claims, and researching information for claim completion.

Job Location:

Remote

Main Responsibilities:

1. Enter and import documents and policy information into the policy management system.
2. Analyze pet medical records and input claim line items accurately.
3. Route claims based on situation requirements.
4. Maintain daily contact with internal departments.
5. Participate in team meetings and provide additional administrative support as needed.
6. Perform other duties as assigned.

Required Qualifications:

• Typing speed of 50+ words per minute.
• Minimum 6 months of experience in Kofax.
• At least 6 years of recent experience in the veterinary field.

Desired Characteristics:

• Experience in administrative roles within the veterinary industry preferred.
• Licensed veterinary technicians strongly preferred.
• Proficiency in computer and customer service skills.
• Excellent oral and written communication abilities.
• Ability to write professional letters.

Working Conditions:

• Remote work environment.
• Regular use of computer mouse and keyboard.
• Ability to sit for extended periods.
• Frequent repetitive hand movements.
• Potential for overtime.
• Pet-friendly environment.

Hours of Operation:

• 8-hour shifts starting between 7am and 10am EST, Monday through Friday.

Benefits:

Our jobs come with comprehensive benefits, including healthcare, parental leave, and career advancement opportunities, which may vary by location and include:

• Medical, dental, and vision insurance.
• Basic Life Insurance at no cost.
• Company-paid disability insurance.
• Paid Parental Leave (12 weeks).
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement plans.
• Paid Time Off and holidays.
• Volunteer time off.
• Pet-friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On-the-job training and development.
• Employee Assistance Program (EAP).

About the company

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