Document Intake & Mail Operations Lead

pacificsource; Boise (ID); On-site; USD 40,000 - 64,000; Full time

Job summary

PacificSource is seeking a detail-oriented document intake and mail operations professional to oversee inbound communications, vendor scanning, and mail handling. The role ensures timely, accurate processing in compliance with organizational standards and HIPAA regulations.

Experience in document management and healthcare workflows, plus strong collaboration and problem-solving skills, will support improving efficiency and service levels across operations.

Qualifications

• Strong document management experience preferred.
• Familiarity with OCR, imaging, indexing, and routing workflows.
• Knowledge of healthcare document processing and regulatory requirements preferred.

Responsibilities

• Oversee daily document intake operations to ensure timely and accurate processing of inbound communications.
• Monitor vendor scanning, imaging, and mail processing services for quality and SLA compliance.
• Manage PO Box administration and inbound mail handling processes.
• Monitor OCR performance, indexing accuracy, and document routing effectiveness.
• Investigate and resolve document intake exceptions and routing discrepancies.
• Coordinate returned mail activities and support delivery/address issue resolution.
• Develop and maintain operational metrics, reports, and dashboards.

Skills

Accountability

Collaboration

Communication

Flexibility

Listening

Organization & Planning

Problem Solving

Teamwork

Education

High school diploma

Job description

PacificSource is seeking a detail-oriented document intake and mail operations professional to oversee inbound communications, vendor scanning, and mail handling. The role ensures timely, accurate processing in compliance with organizational standards and HIPAA regulations.

Experience in document management and healthcare workflows, plus strong collaboration and problem-solving skills, will support improving efficiency and service levels across operations.