Document Flow & Mail Operations Specialist

pacificsource; Missouri; Hybrid; USD 40,000 - 64,000; Full time

Job summary

PacificSource seeks an experienced document intake and mail operations specialist to oversee enterprise intake, ensuring inbound communications are received, routed, tracked and processed per quality standards. The role emphasizes OCR quality, workflow routing, and vendor coordination within a healthcare setting.

You will supervise daily document intake, vendor scanning, mail processing, PO Box administration, and performance metrics while supporting process improvements.

Qualifications

• Minimum of 3 years of experience in document management, mail operations, records management, healthcare operations, or related business operations functions.
• Experience supporting vendor-managed services and process improvement initiatives preferred.
• High school diploma or equivalent required.

Responsibilities

• Oversee daily document intake operations to ensure timely processing of inbound communications.
• Monitor vendor scanning, imaging, and mail processing services to ensure quality and service level compliance.
• Manage PO Box administration and inbound mail handling processes.
• Monitor OCR performance, image quality, indexing accuracy, and document routing effectiveness.
• Investigate and resolve document intake exceptions, processing issues, and routing discrepancies.
• Coordinate returned mail activities and support resolution of delivery or address-related issues.
• Track document intake service levels and operational performance metrics.
• Support document indexing, classification, and routing processes to ensure accurate workflow distribution.
• Develop and maintain operational metrics, reports, and performance dashboards.
• Identify and recommend process improvements to enhance efficiency, quality, and operational effectiveness.

Skills

Document management

Mail operations

Records management

Healthcare operations

Process improvement

Education

High school diploma or equivalent

Tools

OCR technologies

Microsoft Office

Job description

PacificSource seeks an experienced document intake and mail operations specialist to oversee enterprise intake, ensuring inbound communications are received, routed, tracked and processed per quality standards. The role emphasizes OCR quality, workflow routing, and vendor coordination within a healthcare setting.

You will supervise daily document intake, vendor scanning, mail processing, PO Box administration, and performance metrics while supporting process improvements.