Document Intake & Mail Operations Specialist

pacificsource; North Carolina; Hybrid; USD 40,000 - 64,000; Full time

Job summary

PacificSource is seeking a role to oversee enterprise document intake and vendor-supported mail operations to ensure inbound communications are received, routed, tracked, and processed per standards and SLAs.

Responsibilities include monitoring scanning and mail processing, PO Box handling, OCR performance, and routing. The position requires at least 3 years in related fields, a high school diploma, and comfort with HIPAA and privacy rules.

Qualifications

• Minimum of 3 years in document management, mail operations, or related business functions.
• Experience with vendor-managed services or document processing workflows preferred.
• Knowledge of HIPAA confidentiality and security requirements is a plus.

Responsibilities

• Oversee daily document intake and inbound communications processing.
• Monitor vendor scanning, imaging, and mail processing for quality and SLA compliance.
• Manage PO Box administration and inbound mail handling processes.
• Track service levels and operational performance metrics.
• Develop and maintain operational metrics, reports, and dashboards.
• Identify and implement process improvements to enhance efficiency and quality.

Skills

Accountability

Collaboration

Communication

Flexibility

Listening

Organizational skills

Problem Solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

PacificSource is seeking a role to oversee enterprise document intake and vendor-supported mail operations to ensure inbound communications are received, routed, tracked, and processed per standards and SLAs.

Responsibilities include monitoring scanning and mail processing, PO Box handling, OCR performance, and routing. The position requires at least 3 years in related fields, a high school diploma, and comfort with HIPAA and privacy rules.