Impactful Document Intake & Mail Operations Specialist

pacificsource; Springfield (OR); On-site; USD 40,000 - 64,000; Full time

Job summary

PacificSource is seeking an organized professional to oversee enterprise document intake and vendor-supported mail operations, ensuring inbound communications are received, routed, tracked, and processed correctly according to standards. Travel about 10% is expected.

The role requires a minimum of 3 years in document management or related operations, a high school diploma, and proficiency with OCR and document imaging.

Qualifications

• Minimum of 3 years of experience in document management, mail operations, or related business operations.
• Experience supporting vendor-managed services and document processing workflows.
• Strong attention to accuracy, quality controls, and process improvement.
• Proficiency with OCR, imaging, indexing, and document routing workflows.

Responsibilities

• Oversee daily document intake operations and ensure timely, accurate processing.
• Monitor vendor scanning, imaging, and mail processing services for quality.
• Manage PO Box administration and inbound mail handling.
• Track service levels, metrics, and routing effectiveness.
• Support documentation, SOPs, and process improvements.

Skills

Accountability

Collaboration

Communication

Flexibility

Listening

Organization

Problem Solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

PacificSource is seeking an organized professional to oversee enterprise document intake and vendor-supported mail operations, ensuring inbound communications are received, routed, tracked, and processed correctly according to standards. Travel about 10% is expected.

The role requires a minimum of 3 years in document management or related operations, a high school diploma, and proficiency with OCR and document imaging.