Document & Mail Services Operations Lead

pacificsource; Missouri; Hybrid; USD 80,000 - 120,000; Full time

Job summary

PacificSource seeks an experienced operations leader to direct enterprise Document, Fulfillment and Mail Services. You will lead daily operations, allocate resources, and ensure efficient service delivery across teams and vendors.

The role involves budgeting support, planning, and implementing process improvements. The successful candidate has 3+ years in operations with supervisory experience and experience managing SLAs, within a healthcare or enterprise setting.

Qualifications

• Minimum of 3 years of operations experience in document services, mail operations, fulfillment, business operations, or closely related field.
• Experience managing operational workflows, vendor relationships and service level agreements preferred.

Responsibilities

• Lead daily operations of enterprise Document, Fulfillment and Mail Services to ensure efficient, accurate, and timely service delivery.
• Prioritize departmental workload, allocate resources, and monitor staffing needs to meet operational demands.
• Monitor service levels, quality standards, operational performance metrics, and productivity measures.
• Resolve operational issues, customer concerns, and service escalations in a timely manner.
• Coordinate activities across vendors, business units, and IT to support document and fulfillment operations.
• Support implementation of new services, technologies, operational enhancements, and process improvement initiatives.
• Develop, maintain, and ensure adherence to departmental procedures, work instructions, and governance requirements.
• Support operational planning, budgeting, workforce planning, and performance reporting activities.

Education

Bachelor's degree

High School diploma

Tools

Excel

Outlook

Word

PowerPoint

Teams

Job description

PacificSource seeks an experienced operations leader to direct enterprise Document, Fulfillment and Mail Services. You will lead daily operations, allocate resources, and ensure efficient service delivery across teams and vendors.

The role involves budgeting support, planning, and implementing process improvements. The successful candidate has 3+ years in operations with supervisory experience and experience managing SLAs, within a healthcare or enterprise setting.