Document Control Specialist, Auto Finance Operations

Bridgecrest Credit Company, LLC; Lewisville (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K)

Life insurance

Disability insurance

Tuition Reimbursement

Wellness program

Gym access

Social events

Paid time off

Job summary

Bridgecrest Credit Company, LLC is seeking a Detail‑oriented Document Control Coordinator to manage title handling and processing tasks. You will verify titles, prepare documentation for DMV and title vendors, and ensure timely completion of all paperwork with strong customer service focus.

The role requires 2+ years in titles/collections/financial services, proficiency with Microsoft Office, and a high school diploma or equivalent.

Qualifications

• High School Diploma, GED, or equivalent certification.
• Experience with Microsoft Office such as Excel, Outlook and Word.
• 2+ years of experience in titles, collections and/or financial services.
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience.

Responsibilities

• Proficient in Document Control Coordinator tasks and able to take on additional assignments in title handling and processing.
• Assist with amendments to securitized titles (repossessions, moves, name changes) including reviewing paperwork and sending to title vendors, DMV, or customer.
• Verify and service titles, distribute documents to departments and return documents when loan is completed.
• Provide excellent internal and external customer service by supporting escalation line and outbound calls.
• Complete tasks on assigned accounts to avoid losses and meet service levels.
• Complete title corrections by reviewing paperwork and sending to DMV.
• Complete lien verifications for internal and external departments.
• Complete document replacement requests and support ad hoc projects such as originator backouts and unwinds.

Skills

Document control

Title handling

Customer service

Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's degree in business or related field may be used as proxy for experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Bridgecrest Credit Company, LLC is seeking a Detail‑oriented Document Control Coordinator to manage title handling and processing tasks. You will verify titles, prepare documentation for DMV and title vendors, and ensure timely completion of all paperwork with strong customer service focus.

The role requires 2+ years in titles/collections/financial services, proficiency with Microsoft Office, and a high school diploma or equivalent.