Document Control Lead

DHL Express; Erlanger (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

DHL Express in the United States is seeking a Document Control Lead to obtain clearance documents from customers and coordinate between Origin, Destination, Brokers and DHL teams. You will enter data into DHL systems and track shipments through the clearance process.

The role requires attention to regulatory requirements, strong data entry and customer service skills, plus familiarity with Microsoft Office applications. Remote work is not implied.

Qualifications

• HS diploma or equivalent.
• Senior level service/production/support with greater responsibility.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and data entry.
• 1 year experience in customer service or imports.
• Fluency in a foreign language is a plus.
• Customer service skills preferred.

Responsibilities

• Participates in processing inbound freight for clearance through US Customs.
• Processes shipments to gain clearance information while staying compliant with regulations.
• Contacts DHL customers experiencing clearance delays.
• Provides status updates to Origin and destination stations on shipments.
• Examines invoices and documents to ensure regulatory compliance.
• Creates/updates Customer Master Files and handles US Customs documents.

Skills

Senior level service, production, or 2

Microsoft Office proficiency

Data entry

Customer service

Import knowledge

Education

HS diploma or equivalent

Tools

Microsoft Office

Data entry software

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We are currently hiring a Document Control Lead. This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will be dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.

Key Responsibilities:

• Participates in processing inbound freight for clearance through US Customs
• Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted.
• Handle US Custom documents

Skills & Qualifications:

• HS diploma or equivalent required
• Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus
• Customer Service Skills, Preferred

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.