Customs Support - BTO Agent (Sunday - Thursday, 9:00 a.m. - 5:30 p.m.)

DHL Express; Erlanger (KY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid Time Off

Tuition Reimbursement

Employee Discount Program

Training opportunities

Job summary

DHL Express in Kentucky seeks a Customs Support Agent to help ensure compliant clearance of shipments. You will contact customers for documentation, review invoices and air waybills, and coordinate with internal teams to resolve issues affecting customs clearance.

The role requires attention to regulatory details, strong communication skills, and ability to work with various government agencies. On-site cooperation with DHL teams is essential for timely delivery.

Qualifications

• High School Diploma or Equivalent
• Overtime is required
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred
• Proficiency with Microsoft Office and related tools

Responsibilities

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Databases

Web-based applications

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Customs Support Agent. As a Customs Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition agents will also be asked to examine various documents including invoices and air way bills.

Key Responsibilities:

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments. (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills & Qualifications:

• High School Diploma or Equivalent
• Overtime is required
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a mustThis position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.