Document Compliance Specialist

Lithia & Driveway; Dallas (TX); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway.com, the digital retail arm of Lithia & Driveway, seeks a Document Compliance Specialist to manage paperwork flow, validate supporting documents, and prepare all deal-related paperwork for client handoffs and dealer posting.

Based in Addison, TX, this senior customer service role emphasizes clear communication, accuracy, and meeting DMV and lender requirements, with pay ranging from $16.82 to $31.25 per hour.

Qualifications

• High School diploma or equivalent, 18+ years old.
• Drug-free workplace and equal employment opportunity statements.
• Experience with dealership paperwork and compliance is a plus.

Responsibilities

• Clearly communicates paperwork and processes to customers.
• Create and complete all deal paperwork in DMS and related systems.
• Transact paperwork using digital tools or wet ink when needed.
• Ensure paperwork meets DMV and lender requirements.
• Scan / send documents to the appropriate team.
• Track deal receivables and assist with funding.

Skills

Sense of urgency

Attention to detail

Excellent communication

Dealership systems experience

Mathematics

Positive customer service attitude

Education

High School Diploma or equivalent

Tools

DMS systems

DMV systems

e-contracting platforms

digital contracting tools

Job description

Driveway

Driveway.com | Document Compliance Specialist

Driveway.comis where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch.Thedefinitionof Auto Done Easy!We’rethe digital retail arm of Lithia & Driveway (LAD) andwe’reon a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network ofnearly300dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.We’rebig on innovation, big on people, and always driving forward. Come ride with us!

Position Overview:

TheSpecialist, Document Complianceis the key link between the Driveway Care Centerand the Driveway customer for all paperwork processing.This is a seniorcustomer service &administrativeserviceposition that focuseson creatinga timelyand seamless experience for our Driveway customers. This is achieved through communication of entire process with customer,validatingcompleteness of supporting documentation,andpreparing all deal related paperwork.

This position will be the primary point of contact for our Driveway customers as it relates tothedealpaperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealershipas well as handing off fully executed Driveway deals to therespective Dealership Accounting team.

Location : Addison, Texas

Schedule : 40 hours a week

Compensation Range : $16.82-$31.25/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

• Clearly communicates paperwork andprocessesto customer, including any follow up questions
• Createandcompleteall deal relatedpaperworkin DMS,bank approval systemsand protection product systems(whenapplicable)
• Transact paperwork with customers using digital tools where possible,and wet ink when necessary
• Process allpaperworkand ensureit meets the needs of theBusinessOffice(including proof of delivery), state specific DMV and lender requirements.
• Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in astand-alonebusiness office
• Work withBusinessOfficesto track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You’ll Bring

• Sense of urgency
• Strong attention to detail
• Excellent communication(written & verbal)
• Ability to work invarious dealership systems (DMS, DMV,e-contracting, digital contracting, etc.)
• Mathematics – ability to solve basic math calculations
• Positive customer service attitude

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.