Document Agent (Manheim)

CAI Cox Automotive Corp Svcs., LLC; Tolleson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive in Tolleson, AZ is seeking a Doc Prep Agent to efficiently manage vehicle titles and related documents within the Titles & Records operation. You will handle title processing, mail workflows, and secure file management, contributing to accurate, compliant records and timely client service.

The role requires attention to detail, basic office software skills, and the ability to work in a fast-paced environment.

Qualifications

• Minimum: High School Diploma/GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Title Processing & Documentation: Review and process vehicle title documents in accordance with state and federal regulations; verify supporting documentation; update title information with high accuracy.
• Mail Processing & Documentation: Process, sort, and distribute incoming mail; prepare vehicle titles for scanning; scan and attach documents to barcoded folders.
• File Management & Inventory Control: File and secure documents; retrieve documents; audit and maintain title inventory.
• Shipping & Release: Prepare outgoing title shipments and print waybills; coordinate release and shipment to clients.

Skills

Attention to detail

Deadline-driven

Communication skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Title Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The Doc Prep Agent is responsible for the accurate, efficient processing and management of vehicle titles and related documents within the Titles & Records operation. This role combines document handling, title verification, and properly managing title inventory. The position supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience. Your regular shift can be scheduled any time Monday to Friday between 7AM and 5PM.

PRIMARY DUTIES/KEY RESPONSIBILITES

• Title Processing & Documentation Review and process vehicle title documents in accordance with state and federal regulations. Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney). Enter, update, and maintain title information in internal systems with high accuracy. Ensure all documentation is complete, compliant, and properly recorded.
• Mail Processing & Documentation Process, sort, and distribute incoming mail. Prepare vehicle titles and associated documents for scanning. Scan, verify, and associate documents to barcoded folders in the system. Operate mail processing equipment and maintain scanning equipment. Organize workspace and maintain document accuracy and security.
• File Management & Inventory Control File and maintain documents in a secured vault repository. Retrieve documents and folders as needed. Audit and maintain title inventory accuracy. Ensure proper record retention and document tracking procedures are followed.
• Shipping & Release Prepare outgoing title shipments and print waybills. Coordinate release and shipment of vehicle titles to clients.

Required Experience & Specialized Knowledge and skills

• Minimum: High School Diploma/GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Physical Demands

Ability to sit, stand, bend, and reach for extended periods. Ability to perform repetitive tasks in a production environment. Ability to lift up to 35 lbs. Other duties as needed or required.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.