Document Administration Specialist

INFOLOB; Greenville (SC); On-site; USD 28,000 - 41,000; Full time

Job summary

Infolob is seeking a Document Administration Specialist I for a 4-month period in Greenville, SC. The role involves handling, cataloging, and shipping mortgage servicing documents, performing data entry, and liaising with vendors and servicing partners. Local onsite work from day one is required.

The position emphasizes accuracy, statutory document review, and real-time inventory management across collateral files and images, with SLA-driven tasks and routine audits.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• 0–2 years of relevant experience.

Responsibilities

• Receive, catalog, and ship requested collateral and servicing documents.
• Perform data entry and basic research for required documents.
• Review mortgage servicing documents for thoroughness and accuracy.
• Update and annotate actions in all systems, including MERS.
• Update real-time inventory of physical collateral and document images.
• Address inquiries from vendors, investors, and portfolio managers.
• Process routine check-in/out and inventory audits with custodians.

Skills

Data entry

Organization

Vendor coordination

Communication

MS Office

Education

High school diploma

Associate or bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

Document management systems

Job description

Position: Document Administration Specialist

Duration: 4 Months

Rate: $ Open/Hour

Note: Need Local resource who can work onsite form Day 1 in Greenville, SC

POSITION SUMMARY

Primary Function

The Document Administration Specialist I is the entry level generalist role.

The Document Administration Specialist I can be assigned tasks related to receiving, cataloging, and shipping requested collateral and/or servicing documentation or full physical files to 3rd party firms, 3rd party document custodians, and/or 3rd party vendors, reviewing mortgage servicing documents, placing orders with vendors, responding to and processing customer requests, data entry and general research. Receiving, logging, and shipping collateral documents and collateral files received from other servicing departments or custodians.

The Document Administration Specialist I communicates heavily with vendors and servicing partners to facilitate the administration of all documents related functions in a timely manner.

Identify, process, and complete basic research and data entry for required documents (Lien Release, Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, Partial Releases, Assumptions, etc.) for loans serviced by Client's Mortgage Servicing with various levels of complexity.

Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.

Ensure requested documentation is accurately completed within specific task SLAs.

Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.

Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.

Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.

Update and annotate all actions/follow-ups processed on loans in all appropriate systems.

Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.

Update and maintain real-time inventory of received physical collateral and servicing files.

Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received.

Identify, process catalog/inventory and prepare shipments of any requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by client's Mortgage Servicing with various levels of complexity.

Ensure requested collateral files and/or specific documents are accurately processed within the inventory system within predefined SLAs.

Review and process exception reporting at various stages of the inventory and check-in/checkout process.

Complete monthly inventory audits with custodians, file centers and the onsite file room.

Performs related duties as assigned by supervisor.

Ability to effectively and accurately convey information to others.

Performs related duties as assigned by management.

Education and Experience Requirements

High school diploma or equivalent, required.

Associate or bachelor's degree preferred.

0-2 years of relevant experience.

Knowledge, Skill, and Ability Requirements

Basic understanding of mortgage servicing documents.

Ability to handle confidential material in a professional, ethical manner.

Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.

Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.

Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.

Proficient knowledge of MS Office: Word, Excel & Outlook.

Research & analytical skills to comprehend applicable state laws