Loss Mitigation Intake Document Specialist

Freedom Mortgage; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Freedom Mortgage in the United States is seeking a Loss Mit Doc II to review loss mitigation intake for all workout types on all loan types and to assist with the inbox as needed depending on borrower activity.

You will maintain documentation, upload to EDMS, issue missing items letters, and coordinate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams to keep files moving within required timelines.

Qualifications

• 1-2 years experience as LM Document Specialist or equivalent.
• Proficient in Excel and Adobe Acrobat.
• Knowledge of various file formats.
• Experience with mortgage documents preferred.

Responsibilities

• Review all incoming documents from borrowers.
• Notate system of record with documents received and items needed.
• Upload documentation into Tempo to ensure it’s loaded into the system of record (EDMS).
• Issue letters to borrowers advising what items are still needed to send file to Underwriting.
• Coordinate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Ensure compliance with established timelines and quality decisions for each file assigned.
• Maintain regular and punctual attendance.
• Familiar with mortgage documents strongly preferred.

Skills

Attention to detail

Time management

Communication skills

Education

Associate's degree or equivalent

Tools

Tempo

EDMS

LoanServ

Account Connect

Excel

Adobe Acrobat

Job description

Summary

The Spec, Loss Mit Doc II is responsible for the intake review of loss mitigation options for all workout types on all loan types. Also responsible for assisting with inbox on an as needed basis depending on number of incoming items from borrowers and borrower’s counsel.

Essential Job Functions may include:

• Responsible for daily user maintenance of equipment.
• Review all incoming documents received from borrowers.
• Clearly notate system of record with documents received as well as documents still needed from borrower.
• Properly upload all documentation from borrowers into Tempo to ensure it’s loaded into the system of record (EDMS).
• Issue letters to borrowers advising what items are still needed to send file to Underwriting.
• Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Thoroughly review files with pending Foreclosure sale dates to determine if we are able to send to Underwriting for a decision.
• Review reports daily to ensure items completed the previous day were done accurately and correctly.
• Respond to emails and Comtags on a daily basis in a professional and accurate manner.
• Must be in compliance of established timelines and quality decisions for each file assigned.
• Familiar with mortgage documents strongly preferred.
• Must be familiar with financial documents.
• Must have experience with processing.
• Track, sort and open incoming e-mails and faxes received from other sources borrowers, authorized third parties and law firms.
• Responsible for digitally combining packages and checking image for quality and accuracy.
• Responsible for identifying correct borrower loan number and cross reference by name, address, phone number, social security number or email address in LoanServ and Account Connect.
• Load document images to electronic document repository database - EDMS and accurately categorize/index.
• Create CIT flag in LoanServ notifying responsible business unit of document upload.
• Aid in the disposition of documents process.
• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

1-2 years experience as LM Document Specialist, I is required, or one year related experience and/or training, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience. Proficient in Excel, Adobe Acrobat and knowledge of various file formats.

Language Skills:

Ability to read business journals, financial reports and legal documents. Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.

Mathematical Skills:

Ability to add, subtract multiply and divide in all units of measure.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to file status and documentation provided. Handles sensitive, and/or confidential information.

Customer Service Relationships:

Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others. Forwards non-routine inquiries or requests to appropriate individual and/or department.

Work Complexity:

Tasks are highly interrelated and simple. Work consists of fairly standard procedures and tasks.

Independent Judgement/Problem Solving:

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Refers most problems to supervisor.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.