Docucare Associate

Xerox Corporation; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Wellness credits

Health Savings Account contribution

401k matching

Paid time off including holidays

Job summary

Xerox is seeking a Docucare Associate to deliver on-site outsourcing and facilities management for end-user customers. You will help maintain service levels, nurture customer relationships, and support multiple accounts within the Broward and Miami-Dade regions.

The role emphasizes customer service, technical aptitude for Xerox equipment, and proactive, detail-oriented work. A strong willingness to learn and stand-to-work is required for success.

Qualifications

• Provides excellent customer service and anticipates customer needs.
• Works with minimal supervision while maintaining high attention to detail and organization.
• Proficient with PC basics including Microsoft Office and web browsing.
• Identifies problems in straightforward situations and follows standard procedures.
• Eager to learn technologies around print production and finishing equipment.
• Must be able to stand for long periods and perform physical tasks.

Responsibilities

• Deliver on-site outsourcing/facilities management to end-user customers.
• Maintain contracted service levels and customer satisfaction.
• Support multiple accounts within the assigned region.

Skills

Customer service

Attention to detail

PC proficiency

Time management

Willingness to learn

Tools

Microsoft Office

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Job Summary:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth and further profitable service revenue

Primary Responsibilities:

• Carries out preventative maintenance checks, first level repair and elevate in accordance with agreed procedures for next level maintenance and technical support
• Promotes knowledge sharing and acts as a mentor/coach
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and tidy devices and safe work environment
• Logs of all activities including on-site parts inventory and replenishment of consumables
• Ensures SLA is achieved, and customer requirements are met and exceeded
• Commits to maintaining skill set through personal development and training.
• Support multiple accounts in Broward County and Miami-Dade County.

Skills and Qualifications:

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Identifies problems in straightforward situations and makes sound decisions using standard procedures
• Eager to learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

• Maintaining intermediate knowledge of all Xerox equipment and client IT environment
• Demonstrates a proactive approach to work with initiative and drive
• Exhibits good technical and/or electrical aptitude

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture