Docketing Manager

Shook, Hardy and Bacon; Philadelphia (Philadelphia County); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Shook, Hardy & Bacon in Philadelphia, PA, seeks a Litigation Docketing Supervisor to lead the docketing department and ensure accurate, timely entry into the firm's system.

The role emphasizes audits, standards, and cross‑jurisdictional civil procedure knowledge; collaboration with IT and vendors to improve service levels and efficiency.

Qualifications

• Bachelor's degree required; 4–6 years docketing experience in litigation.
• Familiar with BEC Docket Enterprise or comparable docket software.
• Solid knowledge of PACER, File & Serve Xpress, ECFx across multiple jurisdictions.
• Strong attention to detail and advanced problem-solving skills.
• Excellent written and spoken communication; service oriented to internal clients.

Responsibilities

• Oversee daily docketing operations.
• Ensure accurate entry of docketing information into the system.
• Respond to attorneys and staff on procedural questions.
• Conduct regular audits for accuracy and compliance.
• Develop and implement docketing procedures and best practices.
• Train and supervise docketing staff and provide guidance.
• Generate reports and provide updates on docketing activity.

Skills

Bachelor's degree

Docketing experience (4–6 years)

Education

Bachelor's degree

Tools

BEC Docket Enterprise

Job description

Philadelphia, Pennsylvania, United States

Job Description

Serves as the subject matter expert on docketing procedures and is responsible for leading, managing, and supervising the Firm's litigation docketing activities.

Manage and oversee the daily operations of the docketing department, including setting performance expectations and measurements.

Ensure accurate and timely entry of all docketing information into the firm's docketing system.

Respond to questions from attorneys and staff regarding procedural aspects of docketing nationwide.

Conduct regular audits of the docketing system to ensure accuracy and compliance.

Develop and implement docketing procedures and best practices. Regularly recommends and implements process improvements and changes to increase efficiency and improve service levels.

Partners with internal and external subject matter experts to update docketing standards.

Stay updated on changes in court rules and procedures; summarize and communicate with docketing and legal teams.

Establish and maintain effective working relationships with technology and services vendors.

Serve as an escalation point for the team, and act as a liaison to IT and outside vendors on litigation docketing matters and processes.

Train and supervise docketing staff, providing guidance and support as needed.

Generate reports and provide updates on docketing activities and compliance.

Manages large projects and carries project through to completion with infrequent direction. Makes management decisions necessary to complete projects.

Uses excellent verbal, written and communication skills, and is courteous and professional at all times.

Keeps supervisor abreast of current issues and potential problems as they develop; seeks advice as needed.

Operates office equipment such as PC's, phones, calculators and photocopy machines.

Maintains a neat and orderly workplace.

Follows adequate safety procedures while carrying out all duties.

Requirements

• Bachelor's degree from a four-year college or university; minimum four to six years litigation docketing experience, OR equivalent combination of education and experience.
• Familiar with BEC Docket Enterprise or comparable docket software.
• Solid working knowledge of state and federal databases including PACER, File & Serve Xpress, ECFx, and a proficient understanding of civil practice law and procedures across multiple jurisdictions and states.
• Proficient understanding of civil practice law and procedures across multiple jurisdictions and states.
• High level of attention to detail and advanced problem-solving skills.
• Ability to communicate effectively, both orally and in writing, and the ability to provide quality service primarily to internal contacts at all position levels.

Benefits Statement

Shook, Hardy & Bacon provides a competitive salary and comprehensive salary and benefits package for professional staff which includes medical, dental, vision, disability and life insurance, retirement plan with a generous contribution plan, and paid time off.

Salary Statement

The expected salary range for this position may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, area of expertise, and geographic/office location.

Alternate Locations

Philadelphia , Pennsylvania , United States

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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