Dock Representative / Customer Service Representative SEASONAL

Cape Fox Corporation; Ketchikan (AK); On-site; USD 17,047 - 24,280; Part time

Job summary

A leading tourism company in Ketchikan is seeking a Dock Representative to engage with cruise ship guests. This seasonal role (April 15 - October 15) offers competitive pay. Responsibilities include greeting guests, providing tour information, and assisting with logistics. Candidates should have a high school diploma, customer service experience, and be able to work outdoors. This is an excellent opportunity to gain experience in the tourism industry while working in a vibrant environment.

Qualifications

• Experience in tourism or customer service is preferred.
• Physical stamina to perform work duties for several hours outdoors.
• Ability to work under pressure and handle stress.

Responsibilities

• Greet and provide introductory tour information to guests.
• Exhibit professional communication skills with cruise ship staff.
• Assist with passenger movement and logistics.

Skills

Customer service

Communication skills

Flexibility

Knowledge of local culture

Education

High school diploma or equivalent

Job description

Dock Representative / Customer Service Representative SEASONAL - (8316)

Cape Fox Tours (CFT) is seeking a friendly and customer service‑oriented Dock Representative to greet and provide introductory tour information to the guests that arrive on cruise ships. This position offers an awesome opportunity to gain experience in tourism as it relates to the cruise line operations in Ketchikan, Alaska. CFT is willing to train the right candidates so long as they have great communication skills, are self‑motivated, reliable and enjoy engaging with guests from all over the world.

This position is seasonal (April 15 - October 15). The hourly rate for this position has been established at$15.
The above rate represents the company’s good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.

Duties Include:

• Provide personable and friendly interaction with tour guests
• Exhibit professional communication skills with cruise ship staff, partners, and guests
• Possess knowledge of Company Policies and Procedures
• Cheerfully share knowledge of local environment and cultural history, practices, and today’s lifestyle
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers’ special needs are met
• Hold dock signs, direct and assist passenger movement between cruise ships and tour busses
• Collect all tickets/vouchers as the passengers board motor coaches; process payments
• Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
• Assist with the distribution of promotional tour materials (brochures/rack cards)
• Maintain periodic reports of passenger counts and daily sales
• Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
• Complete all related paperwork after each departure in an accurate, timely and consistent manner
• Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day

Travel Requirements

0 - 10%

Job Requirements

• High school diploma or equivalent is required
• Experience in tourism or customer service is preferred
• Physical stamina to perform work duties for several hours and in outdoor weather conditions
• Ability to work under pressure, handle stress and deliver professional results
• Flexibility to work long hours and weekends pending tour schedule
• Must be able to work with difficult customers/guests in a professional manner
• Must understand U.S. currency
• Must adhere to company policy on uniform and personal hygiene
• Must have good communication skills and be able to communicate information on cultural subject matter
• Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.