Dock Representative

Allen Marine Tours; Sitka (AK); On-site; USD 22,041 - 26,174; Part time

Job summary

A leading tour company in Sitka, AK is seeking a Dock Representative for the seasonal position. The role involves working closely with cruise line staff and ensuring tours operate smoothly while representing company standards. Responsibilities include assisting passengers, maintaining records, and liaising with vendors. Candidates should be friendly, reliable, and detail-oriented with a valid US driver’s license and First Aid/CPR certification. This position requires the ability to work flexibly in various weather conditions during the tour season.

Qualifications

• Must present a professional and friendly attitude while working in a sometimes fast-paced environment.
• Ability to generate cooperative relationships with co-workers and representatives from other companies.
• Must pass a security background check and drug test.

Responsibilities

• Act as company liaison to shore excursion staff and assist with sales and logistics.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Maintain reports of passenger counts and daily sales.

Skills

Professional and friendly attitude

Ability to handle time-sensitive tasks

Problem-solving skills

Ability to direct large crowds

Education

Valid US driver’s license

First Aid/CPR Certification

Job description

Dock Representative

Seasonal Allen Marine Tours, Sitka, AK, US

Salary Range: $16.00 To $19.00 Hourly

Summary for Dock Representative

The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines. This is a shore-based position.

Essential Duties & Responsibilities

• Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets/vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with the distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Special projects may be assigned as required by the business.

Minimum Qualifications

• Must present a professional and friendly attitude while working in a sometimes fast-paced environment
• Must be clean, well-groomed, courteous, honest, punctual, and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must feel comfortable directing and speaking to large crowds.
• Ability to prioritize and handle various time-sensitive tasks while maintaining great attention to detail.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
• Ability to generate a multitude of cooperative relationships with co-workers as well as representatives of other companies involved with AMT.
• Must be drug‑free (pre‑employment 4‑panel drug screening and testing for cause mandatory).
• Project professional and polished image.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and 4‑panel drug test.
• Valid, unexpired First Aid/CPR Certification.

Preferred Qualifications

• Prior experience working in tourism/travel industry.

Environmental Conditions

The environmental conditions are those that an employee may be subject to successfully perform the essential functions of this job.

• Must be comfortable working indoors and outdoors in all types of weather.

Physical Demands

• Occasionally required to lift and/or move up to 50 pounds.
• Ability to walk on uneven deck surfaces crossing from vessel to vessel.
• Must be able to stand for long periods and walk up to 3 miles per day.

Work Environment

• This is a fast‑paced and dynamic work environment with a diverse workforce.
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.