Dock Customer Service Rep 12hr

Verst; Lewisville (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Verst in Lewisville, TX is seeking a motivated customer service administrator to handle inquiries, orders, billing, and complaints with prompt, courteous service.

You will maintain customer relationships, input orders, ensure accurate invoicing, liaise with warehouse, generate reports, and support accounts receivable. High school diploma and 1–3 years in an office environment required; proficiency with Microsoft Office is expected.

Qualifications

• High School diploma or GED is required.
• 1-3 years' experience in a general office environment preferred.
• Willingness to learn internal customer service software applications.
• Excellent written and verbal communication skills.
• Must be computer literate with ability to type 30 wpm and knowledge of Microsoft Office.

Responsibilities

• Maintain excellent relationships with customers by researching and responding to inquiries and issues concerning work orders, invoices, shipments, and inventory counts.
• Process and input all customer orders into the computer system and generate related paperwork.
• Ensure proper invoicing by verifying invoices.
• Act as a liaison between the warehouse and customer regarding invoicing and collection concerns.
• Maintain an accurate procedures manual detailing processing requirements for each account.
• Report customer feedback to management in a timely manner.
• Answer telephone calls and operate office machines and computers as needed.
• Create accurate and timely reports as requested by management or customers.
• Maintain paperwork associated with orders and corresponding customer files.

Skills

Customer service

Interpersonal skills

Typing 30wpm

MS Office proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Position Summary:

Carries out all customer service activities such as responding to inquiries, processing orders, billing, and handling complaints, in a prompt, courteous and efficient manner.

Duties and Responsibilities:

Essential Functions:

1. Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
2. Process and accurately input all customer orders into the computer system and generate all related paperwork and necessary information required for customer and warehouse purposes.
3. Ensure proper invoicing of customers by verifying computer generated invoices.
4. Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
5. Maintain a current and accurate procedures manual that details the processing requirements for each account.
6. Report customer feedback to management in a timely manner, including any signs or trends of customer dissatisfaction.
7. Answer telephone calls and operate various types of office machines and computers necessary to perform duties.
8. Create accurate and timely reports as requested by management or customers.
9. Maintain all paperwork associated with orders and the corresponding customer files.

Marginal Functions:

1. Provide on the job training for new hires.
2. Assist in the accounts receivable collections process with assigned customers.
3. Generate customer thank you letters.
4. Strive for continuous process improvement.

Job Specifications:

1. High School diploma or GED
2. 1-3 years' experience in general office environment, preferred.
3. Willingness to learn internal customer service software applications
4. Excellent interpersonal and communication skills, written and verbal.
5. Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
6. Ability to work efficiently with a professional, customer friendly attitude.