Docebo LMS Administrator and Integrations Specialist

Rishi Writes; Foster City (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Rishi Writes in Foster City, CA is seeking an experienced Docebo administrator to manage a large enterprise LMS and support integrations to manufacturing and quality systems. The role is onsite with roughly 50/50 focus on platform operations and integrations, joining an existing programme rather than a greenfield build.

You will own day-to-day admin, enrolment logic, and reporting, while also troubleshooting end-to-end Docebo integrations, APIs, and data mappings.

Qualifications

• 5+ years of hands-on Docebo administration in a production enterprise tenant.
• Proven integration experience across REST APIs, field mapping and cross-system troubleshooting.
• Strong data skills with SQL or equivalent to reconcile populations between systems.
• Experience administering Docebo at scale with thousands of users, including enrolment and certification management.
• SSO/SAML and user provisioning troubleshooting in an enterprise identity environment.
• Reporting and analytics within Docebo and feeding LMS data to external data warehouses.
• Regulatory auditability, retention, and compliance with auditable training records.
• Clear written communication for non-technical stakeholders.
• Availability to work onsite in Foster City, CA.

Responsibilities

• Own day-to-day administration of the Docebo tenant: users, branches, groups, enrolment rules, courses, learning plans, certifications and catalogues.
• Configure automatic enrolment and assignment logic to reach the right people.
• Triage and resolve platform support requests from multiple teams, including access provisioning.
• Build and maintain reports and dashboards for training completion and compliance.
• Manage SSO and provisioning with IAM team; diagnose authentication issues.
• Maintain certification / recertification configurations.
• Coordinate with integration engineers on inbound/outbound Docebo integrations.
• Diagnose end-to-end integration failures and route to the right owner.
• Work with Docebo APIs for data and build extracts/automations.
• Define field mappings and document data flow as system of record.
• Support Docebo analytics implementation and data reconciliation.
• Set up monitoring and alerting for integration failures.
• Contribute requirements and test cases for integrations with quality-management and manufacturing systems.
• Keep organisational structure aligned to upstream truth.

Skills

Docebo administration

Integration experience

Data analysis / SQL

LMS administration at scale

SSO/SAML provisioning

Reporting & analytics in Docebo

Compliance & auditability

Written communication

Onsite availability

Job description

Location: Foster City, CA
Work arrangement: Onsite
Job type: Contract
Experience: 5+ years of hands-on Docebo administration

About the Role

Our client is looking for an experienced, hands-on Docebo specialist to join its Engineering Applications team onsite in Foster City. This is a dual role. Roughly half of your time goes to day-to-day platform administration and support. The other half goes to integration and data work that connects Docebo to the wider application landscape.

You will own the operational health of a large enterprise Docebo tenant with thousands of active users. You will also help deliver a live programme of integrations into contingent-workforce, timekeeping, quality-management and manufacturing systems.

This is not a greenfield build. You will join an established platform mid-programme, inherit known data-quality and integration issues and be expected to become productive on live operational problems quickly.

Platform Administration and Operations (about 50%)

• Own day-to-day administration of the Docebo tenant: users, branches, groups, enrolment rules, courses, learning plans, certifications and catalogues
• Configure and maintain automatic enrolment and assignment logic so the right training reaches the right people without manual work
• Triage and resolve platform support requests from learning, manufacturing, operations and contingent workforce teams, including access and provisioning issues
• Build and maintain reports and dashboards for training completion, compliance status and certification currency, and support audit and regulatory evidence requests
• Manage SSO and user-provisioning configuration with the identity and access management team, and diagnose authentication and profile-data failures
• Maintain certification and re-certification configuration, including how document revisions affect certification validity
• Keep branches and organisational structure aligned to the upstream source of truth

Integrations and Data (about 50%)

• Support, monitor and troubleshoot inbound and outbound Docebo integrations alongside integration engineers and the middleware team
• Diagnose integration failures end to end. Identify whether a defect sits in Docebo, the upstream source system or the middleware, then drive it to the right owner. This is the most valuable part of the role
• Work with the Docebo APIs for user, enrolment, course and completion data, and build extracts and automations where no native feature exists
• Define and validate field-level mappings between Docebo and connected systems, and document the direction of flow and system of record for each field
• Support a Docebo analytics implementation, including data validation and reconciliation against the source platform
• Contribute requirements, field mapping, test cases and validation to integrations with quality-management and manufacturing systems
• Set up monitoring and alerting so integration failures surface early instead of being discovered by an affected worker

What You Bring

• 5+ years of hands-on Docebo administration in a production enterprise tenant. This is a firm requirement. General LMS experience with some Docebo exposure is not enough
• Proven integration experience, including REST APIs, field mapping and troubleshooting failures across system boundaries
• Strong data skills. You are comfortable with SQL or similar and can reconcile populations between two systems and explain a discrepancy, not just report it
• Experience administering an LMS at scale (several thousand active users), including automatic enrolment, branch structures and certification management
• SSO/SAML and user-provisioning troubleshooting in an enterprise identity environment
• Reporting and analytics within Docebo, plus experience feeding LMS data to an external warehouse or BI platform
• Compliance-grade rigour, with experience handling regulated or auditable training records and a strong instinct for auditability, attribution and retention
• Clear written communication and the ability to work directly with non-technical stakeholders in learning, operations, legal and compliance
• Availability to work onsite in Foster City, CA

Nice to Have

• Docebo certification, or experience through a Docebo implementation or major upgrade
• Experience integrating an LMS with a VMS or contingent-workforce platform (Beeline, VNDLY, UKG, Fieldglass or similar)
• Experience with a workforce-management or timekeeping platform (UKG Pro WFM, Kronos or similar) as a consumer of skills and certification data
• Experience with quality-management or document-control systems (ETQ or similar) and the work-instruction lifecycle
• Experience with a manufacturing execution system (Ignition or similar)
• Middleware experience (Boomi, MuleSoft, SAP CPI or similar)
• Exposure to Snowflake, Databricks or similar data platforms
• Familiarity with Docebo AI features and the AI credit consumption model
• Prior experience in a regulated industry such as automotive, aviation or medical devices

Frequently Asked Questions

1. Where is this job located?

Foster City, California.

2. Is the role remote or hybrid?

No. It is onsite.

3. How much Docebo experience do I need?

At least 5 years of hands-on Docebo administration in a production enterprise tenant.

4. Is general LMS experience enough?

No. Deep, hands-on Docebo administration is a firm requirement.

5. How is the role split?

About 50% platform administration and about 50% integrations and data.

6. Is this a new implementation?

No. You will join an established platform partway through an integration programme.

7. What is the most important part of the job?

Diagnosing integration failures end to end and routing each one to the right owner.

8. Do I need API experience?

Yes. You will work with the Docebo APIs and REST APIs generally.

9. Is SQL required?

Yes, SQL or an equivalent, strong enough to reconcile data between two systems.

10. Does the role involve SSO?

Yes. You will troubleshoot SSO/SAML and user provisioning.

11. Will I build reports?

Yes. Training completion, compliance and certification dashboards, plus audit evidence.

12. Which systems will Docebo connect to?

Contingent-workforce, timekeeping, quality-management and manufacturing systems.

13. Is Docebo certification required?

No. It is a nice-to-have.

14. Which industries are a plus?

Regulated industries such as automotive, aviation or medical devices.

15. How do I apply?

Email your resume to [e-mail].