DMV Technical Records Specialist I

IdahoPTV; Boise (ID); On-site; USD 20,000 - 29,000; Full time

Job summary

The Idaho Transportation Department is seeking a Technical Records Specialist 1 (TRS1) in Boise to join the DMV team. This entry-level role involves handling records, providing customer service, and processing DMV documents within a centralized unit.

Typical schedules run Monday through Friday, 7:30am to 6:00pm, with potential exceptions for DMV experience. The department emphasizes a collaborative, mission-driven environment and offers a robust total compensation package.

Qualifications

• Experience: monitoring a records system to identify and correct errors.
• Experience: researching a variety of sources to resolve problems.
• Experience: interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
• Experience: entering and retrieving data using a computerized records system.
• Desired: excellent time management.
• Desired: ability to work in a fast-paced environment.

Responsibilities

• Reviews, evaluates, approves, and processes records and documents.
• Extensive customer service over the phone explaining requirements, processes, and procedures.
• Maintains a manual or computerized records system; performs related work.
• Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program.
• Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
• Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.

Skills

Records monitoring

Problem solving

Regulations interpretation

Data entry

Job description

The Idaho Transportation Department is seeking a Technical Records Specialist 1 (TRS1) in Boise to join the DMV team. This entry-level role involves handling records, providing customer service, and processing DMV documents within a centralized unit.

Typical schedules run Monday through Friday, 7:30am to 6:00pm, with potential exceptions for DMV experience. The department emphasizes a collaborative, mission-driven environment and offers a robust total compensation package.