DMV Operations Supervisor — Vehicle Services

Delaware LLC; Delaware; On-site; USD 55,000 - 75,000; Full time

Job summary

The Division of Motor Vehicles in Delaware is seeking a Supervisory Motor Vehicle Associate to oversee inspection lane operations and ensure efficient customer service.

You will supervise staff, manage transactions, apply applicable laws and regulations, and provide guidance on complex cases while maintaining compliance with Department policies. This role requires strong analytical skills, training responsibilities, and state-wide coverage in on-site locations.

Qualifications

• Three years experience in document processing including reviewing records for completeness.
• Three years experience in customer service handling information requests and disputes.
• Two years experience interpreting motor vehicle laws, rules and procedures.
• Three years experience using automated information systems to enter and retrieve data.
• Two years experience operating equipment used in driver or vehicle services.
• Six months experience in staff supervision with planning and evaluation duties.
• Possession of a valid Driver's License (not suspended, revoked, or cancelled).

Responsibilities

• Processes transactions such as issuing, renewing, suspending, and/or revoking credentials; accesses driving records.
• Delivers excellent customer service to internal and external customers.
• Identifies exceptions and recommends solutions in accordance with laws and policies.
• Accurately computes and accounts for DMV monies collected and disbursed.
• Interprets and explains laws, rules, regulations, and procedures to the public and stakeholders.
• Reviews source documents for validity and completeness in issuing credentials.
• Accesses systems to review eligibility and complete transactions within service levels.
• Resolves discrepancies through evaluation and judgment.
• Answers questions and completes transactions for non-DMV services as needed.
• May administer vision, written, or road examinations as required.

Skills

Document processing

Customer service

Legal interpretation

Information systems

Vehicle equipment

Supervision

Driver's license

Tools

Automated information systems

Vehicle testing equipment

Job description

The Division of Motor Vehicles in Delaware is seeking a Supervisory Motor Vehicle Associate to oversee inspection lane operations and ensure efficient customer service.

You will supervise staff, manage transactions, apply applicable laws and regulations, and provide guidance on complex cases while maintaining compliance with Department policies. This role requires strong analytical skills, training responsibilities, and state-wide coverage in on-site locations.