DMV - Driver Education Dist Field Supervisor

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 53,000 - 92,000; Full time

Job summary

The State of North Carolina Department of Transportation seeks a Driver Education District Field Supervisor to supervise 10–20 program specialists and manage operations across multiple counties from Raleigh. You will administer the Basic Driver Education Course and lead a performance-management program for staff.

The role requires strong customer service, communication skills, and CDL endorsements (P and S) for two years, with on-site leadership and coordination across districts.

Qualifications

• Bachelor’s degree from an appropriately accredited institution and three years of experience related to the area of assignment; or an equivalent combination of training and experience.
• CDL License with P (passenger) & S (school bus) endorsements for two years.
• Experience establishing goals and objectives that support the organization’s strategic plan.
• Experience allocating resources and coordinating people and resources.
• Experience interpreting and explaining policy, procedures, rules, regulations and/or law to a diverse clientele.
• Experience monitoring and/or assessing performance of individuals to identify what is needed for improvement or administering coaching, mentoring, counseling, corrective action, and/or training.

Responsibilities

• Supervise 10 to 20 Driver Education Program Specialists and oversee field operations across a district that may include 10 to 25 counties.
• Maintain customer service and public relations with schools and transportation departments; communicate changes in personnel, territory, policies, and procedures.
• Support Commercial Driving Schools within the district and keep them informed of policy changes affecting operations.
• Direct and oversee the Basic Driver Education Course: conduct classes, prepare materials, schedule instructors, administer exams, and submit records to the Raleigh SBTS Office.
• Manage the Performance Management Program, including keeping records, creating work plans, and conducting evaluations.

Education

Bachelor’s degree + 3 years experience

Job description

AgencyDept of TransportationDivisionDivision of Motor VehiclesJob Classification TitleProgram Supervisor I (NS)Position Number60030627GradeNC14About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.Description of WorkThe Driver Education District Field Supervisor is responsible for supervising 10 to 20 Driver Education Program Specialists who provide services within each School Bus and Traffic Safety (SBTS) District. The Driver Education District Field Supervisor oversees all field operations across a district that may include 10 to 25 counties. This includes making territory adjustments as needed to keep operations efficient.Customer service and public relations are major responsibilities of this role. The Driver Education District Field Supervisor must communicate effectively with public, private, and charter school transportation departments to understand their needs. It is important to keep school systems updated on changes to personnel, territory assignments, policies, and procedures. The Driver Education District Field Supervisor must also support Commercial Driving Schools within the district and keep them informed of any policy changes that affect their operations.Another key responsibility is managing the Basic Driver Education Course for Commercial Driving Schools. The Driver Education District Field Supervisor directs and oversees the entire program, conducts the classes, prepares lecture materials, schedules instructors, administers exams, and submits accurate records to the Raleigh SBTS Office.The Driver Education District Field Supervisor is also responsible for the Performance Management Program. This includes keeping accurate records of employee performance, creating work plans, conducting interim reviews, monitoring progress, counseling staff, completing evaluations, and maintaining proper documentation.-Knowledge Skills and Abilities/Management PreferencesSalary Grade and Salary Range: NC14/ $52,592.00-$92,036.00Management prefers applicants with the following:Experience establishing goals and objectives that support the organization’s strategic planExperience allocating resources and coordinating people and resourcesExperience interpreting and explaining policy, procedures, rules, regulations and/or law to a diverse clienteleExperience monitoring and /or assessing performance of individuals to identify what is needed for improvement or administering coaching, mentoring, counseling, corrective action, and or trainingMust have a CDL License w/ P (passenger) & S (school bus) endorsements for two years.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Dana CliftonEmail:[e-mail]