DMV and Loan Servicing Administrator

Rize Credit Union; Irwindale (CA); Hybrid; USD 46,000 - 57,000; Part time

Benefits offered by this job

Competitive pay & benefits

Generous PTO & holidays

401(k) 6% match

Professional development

Collaborative team environment

Community impact

Job summary

Rize Credit Union in Irwindale, CA is seeking a DMV & Loan Servicing Administrator to ensure accurate loan servicing, process vehicle titles, and manage DMV documentation. The role supports payoffs and collateral records, working with a busy consumer lending team.

The ideal candidate is highly organized, detail-focused, and able to manage multiple priorities while delivering outstanding member service in a hybrid in-office setting after an initial in-office period.

Qualifications

• 1–2 years of experience in a financial institution.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent member service and communication.
• Bilingual in English and Spanish preferred.

Responsibilities

• Process vehicle titles, DMV documents, lien perfection, and lien releases.
• Manage loan and lease payoffs and servicing requests.
• Research and maintain loan and lease accounts.
• Respond to inquiries from members, dealerships, attorneys, branches, and partners.
• Monitor title documentation and follow up to resolve outstanding items.
• Prepare reports and perform quality control reviews for accuracy and regulatory compliance.
• Identify opportunities to improve processes and enhance member service.

Skills

Attention to detail

Organizational skills

Multitasking

Customer service

Independent worker

Cross-functional teamwork

Analytical thinking

Problem solving

Education

High school diploma

Tools

Microsoft 365

Loan servicing software

Core banking

Title tracking

Job description

• Reports to: Manager, Consumer Loan Processing & Servicing
• Hours/Schedule: 32 hours/week - Must be able to work 1 - 2 Saturday shifts per month.
• Hybrid Arrangement: In office 100% for first 90 days, then hybrid work available with 2 - 3 days per week in office.

DMV & Loan Servicing Administrator

• Location: Irwindale, CA
• Department: Consumer Lending
• Reports to: Manager, Consumer Loan Processing & Servicing
• Hours/Schedule: 32 hours/week - Must be able to work 1 - 2 Saturday shifts per month.
• Hybrid Arrangement: In office 100% for first 90 days, then hybrid work available with 2 - 3 days per week in office.

Help Our Members Keep Life Moving

At Rize Credit Union, we're passionate about helping our members achieve financial success while delivering exceptional service every step of the way. We're looking for a detail-oriented, organized professional to join our Consumer Lending team as a DMV & Loan Servicing Administrator. In this role, you'll play a critical part in supporting our members after their loans are funded by ensuring accurate loan servicing, processing vehicle titles and DMV documentation, managing payoffs, and maintaining collateral records. If you enjoy solving problems, working with precision, and collaborating with others in a fast-paced environment, we'd love to meet you.

What You'll Do

As our DMV & Loan Servicing Administrator, you'll help ensure our consumer loan portfolio is serviced accurately and efficiently by:

• Processing vehicle titles, DMV documentation, lien perfection, and lien releases
• Managing loan and lease payoffs and servicing requests
• Researching and maintaining loan and lease accounts
• Responding to inquiries from members, dealerships, attorneys, branches, and business partners
• Monitoring title documentation and following up to resolve outstanding items
• Preparing reports and performing quality control reviews to ensure accuracy and regulatory compliance
• Identifying opportunities to improve processes and enhance member service

What You Bring

We're looking for someone who is:

• Highly organized with exceptional attention to detail
• Able to manage multiple priorities while meeting deadlines
• Friendly, professional, and committed to providing outstanding member service
• Comfortable working independently while collaborating with cross-functional teams
• Analytical, resourceful, and able to solve problems with sound judgment

Qualifications

Required

• High school diploma or GED
• 1-2 years of experience working in a financial institution

Preferred

• Consumer lending or loan servicing experience
• Knowledge of vehicle titles, DMV processes, indirect lending, or lease servicing
• Bilingual in English and Spanish

Technology Skills

You’ll be successful if you’re comfortable using Microsoft 365 (Outlook, Teams, Word, and Excel) and enjoy learning new systems, including loan servicing, core banking, and title tracking platforms.

Why Join Rize Credit Union?

At Rize, our purpose goes beyond banking—we’re committed to helping people and communities thrive through financial empowerment. We foster a collaborative culture where team members are encouraged to learn, grow, and make a meaningful impact every day.

When you join Rize, you’ll enjoy:

• Competitive pay and comprehensive benefits
• Generous paid time off and holidays
• 401(k) with employer match of 6%
• Professional development and career growth opportunities
• A collaborative, supportive team environment
• The opportunity to make a difference in the lives of our members and communities

If you're looking for a career where accuracy, service, and teamwork matter, we'd love to hear from you.