Consumer Loan Servicing Specialist

Rize Credit Union; Irwindale (CA); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Rize Federal Credit Union is seeking a Consumer Loan Servicing Specialist to join our Loan Administration team. You’ll serve as a subject-matter expert in consumer loan servicing, lease administration, collateral management, and DMV title processing.

In a fast-paced environment, you’ll solve complex problems, deliver exceptional member service, mentor teammates, and partner with members, dealerships, vendors, and internal teams to resolve servicing issues while ensuring regulatory compliance.

Qualifications

• Three to five years of consumer lending or loan-servicing experience.
• Experience with indirect lending, collateral administration, or DMV title processing.
• Strong knowledge of consumer lending regulations and servicing operations.
• High accuracy and attention to detail.

Responsibilities

• Serving as the department's subject-matter expert for complex loan servicing and title administration matters.
• Processing loan modifications, deferments, payoff demands, lien releases, reconveyances, and collateral maintenance.
• Managing end-of-term lease activities, including lease buyouts, purchase options, assumptions, and maturity servicing.
• Administering GAP, MBI, Credit Life, and other protection products, including claims and reconciliations.
• Processing DMV title transactions, ownership transfers, lien recordings, releases, and title corrections.
• Partnering with members, dealerships, vendors, and internal teams to resolve servicing and collateral issues.
• Investigating escalated concerns, identifying process improvements, and recommending solutions that balance member experience and regulatory compliance.
• Providing guidance, mentoring, and training to other team members.

Skills

Consumer lending

Loan servicing

Regulatory knowledge

Detail-oriented

Bilingual English/Spanish

Job description

• Schedule: This is a full-time, 40 hour/week schedule. Applicants must have availability Monday through Friday and must work rotating Saturday shifts (generally 1 - 2 Saturdays per month). Saturday hours are 9am to 1pm.
• Hybrid Arrangement: In office 100% for first 90 days, then hybrid work available with 2 - 3 days per week in office.

Help Members Navigate Life's Biggest Financial Moments

At Rize Credit Union, we believe banking should go beyond transactions. Our mission is to empower our members and communities through knowledge, access, and care. We're looking for an experienced Consumer Loan Servicing Specialist to join our Loan Administration team and serve as a trusted expert in consumer loan servicing, lease administration, collateral management, and DMV title processing.

If you thrive in a fast-paced environment, enjoy solving complex problems, and take pride in delivering exceptional service, we'd love to hear from you.

What You'll Do

• Serving as the department's subject-matter expert for complex loan servicing and title administration matters.
• Processing loan modifications, deferments, payoff demands, lien releases, reconveyances, and collateral maintenance.
• Managing end-of-term lease activities, including lease buyouts, purchase options, assumptions, and maturity servicing.
• Administering GAP, MBI, Credit Life, and other protection products, including claims and reconciliations.
• Processing DMV title transactions, ownership transfers, lien recordings, releases, and title corrections.
• Partnering with members, dealerships, vendors, and internal teams to resolve servicing and collateral issues.
• Investigating escalated concerns, identifying process improvements, and recommending solutions that balance member experience and regulatory compliance.
• Providing guidance, mentoring, and training to other team members.

What We're Looking For

• Three to five years of consumer lending or loan-servicing experience.
• Experience with indirect lending, collateral administration, or DMV title processing.
• Strong knowledge of consumer lending regulations, loan products, and servicing operations.
• Exceptional problem-solving, organizational, and communication skills.
• A high degree of accuracy and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Bilingual English/Spanish skills (preferred).

Why Join Rize?

At Rize, you'll be part of a team that is committed to making a meaningful difference in the lives of our members and communities. We foster a culture built on communication, respect, accountability, teamwork, enthusiasm, and exceptional service.

When you join Rize, you'll have the opportunity to:

• Make an impact on our members' financial journeys.
• Collaborate with talented and supportive colleagues.
• Expand your expertise in consumer lending and loan servicing.
• Contribute to a mission-driven organization that believes in growth and development.

Compensation

In accordance with California's Pay Transparency Act, the expected hourly pay range for this role at Rize Federal Credit Union is $25.00 - $32.00 per hour.

Actual compensation is determined by experience, education, skills, internal equity, and other job-related factors.

As part of the hiring process, candidates who receive a contingent offer will undergo a background investigation, which may include employment verification, credit review, criminal records search, Social Security verification, and government registry checks. Candidates must also meet eligibility requirements to be bonded under a fidelity bond.

Rize Federal Credit Union is an Equal Opportunity Employer.