DMV Specialist I

Redwood Credit Union; Napa (CA); On-site; USD 37,195 - 48,216; Full time

Benefits offered by this job

Auto loan discount

Boat loan/ recreational loan discount

Visa/LOC discount

Immigration loan assistance

Naturalization loan assistance

Home financing options

Job summary

Redwood Credit Union is seeking a DMV Specialist to manage a wide range of titling tasks within loan servicing and to provide superior service to Members and partners.

The role requires solving complex DMV transactions, releasing titles after payoff, and coordinating with dealers, lienholders, and DMVs to ensure accurate records and lien status.

Qualifications

• High school diploma with minimum 3 years DMV transaction experience.
• Thorough knowledge of California DMV titling and release regulations.
• Ability to operate an internet DMV title system and LifeScan clearance.
• Excellent written and verbal communication.

Responsibilities

• Review, analyze, evaluate, and solve complex DMV transactions using titling rules.
• Release titles to Members after loan payoff and maintain member files.
• Investigate incomplete equity and vehicle payoffs affecting credit and titles.
• Submit vehicle title documents to DMV to keep RCU lienholder status.
• Reconcile DMV refunds and receipts after processing.
• Coach partners on DMV trends and report issues and resolutions.
• Obtain and analyze California CVR reports as requested.
• Explain proper DMV forms to Members and staff in branches.
• Follow up on aging titles and resolve with dealers, lienholders, or DMVs.
• Return titles received in error from other institutions.
• Assist management on higher level title issues and projects.
• File UCC with Secretary of State as required.

Skills

DMV titling knowledge

Computer literacy

Communication skills

Problem solving

LifeScan clearance

Record keeping

Education

High school diploma or equivalent

Job description

Redwood Credit Union is looking for a DMV Specialist, who will perform a variety of tasks within the Loan Servicing department necessary to ensure perfected vehicle loan security. Provide superior service to Members and organizational partners. In addition to routine processing, the DMV Specialist is responsible for solving DMV transactions of a complex nature requiring tactful communication with Members, dealers, financial institutions, vendors, and state DMV departments for problem resolution.

Key Responsibilities

• Ability to independently review, analyze, evaluate, and solve complex DMV transactions by applying knowledge of DMV titling process and procedures.
• Release titles to Members upon loan payoff and perform file maintenance on Member accounts as needed.
• Investigate and research incomplete or inaccurate equity and vehicle payoffs that impact credit reporting, vehicle title issues, and equity releases.
• Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans.
• Reconcile DMV refunds and receipts after completion of processing.
• Maintain and identify trends in the paperless title system to ensure all pending liens and errors are completed and correct. Identify opportunities to coach and train business partners on trends identified, and further notify management of status, issues, and proposed resolutions.
• Obtain and analyze California Vehicle Record (CVR) reports for staff as requested.
• Explain the proper use of DMV forms to Members and team members in Consumer Lending Branches and the MSC.
• Perform follow‑up on aging, outstanding titles, and work directly with appropriate party (dealer, lienholder, Member, non-Member, the DMV), until the problem is resolved.
• Return titles to Members when received in error from another financial institution.
• Provide assistance to management in completing higher level tasks and projects, including solving complex chain of title issues.
• File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required.

Member/Team Member Support

• Provide exceptional service to all members, volunteers, internal team members, and service providers.
• Provide high‑level support and technical assistance to the MSC, FAD, Branches, and other departments, to ensure complete and accurate DMV paperwork is provided.
• Ensure confidentiality and safeguard sensitive Member information.
• Research and resolve Member and team member concerns as directed.
• Represent RCU in a courteous and professional manner at all times.
• Supply Members with accurate information regarding loan products and services.
• Compose and type letters, memos, e‑mails and reports for staff as needed.

Minimum Qualification: Knowledge, Skills and Abilities

• Thorough knowledge of personal computers with word processing and spreadsheet software and Internet and intranet access.
• Ability to operate an Internet‑based DMV title system and pass a LifeScan clearance.
• Extensive knowledge of California DMV regulations pertaining to titling and release regulations.
• Knowledge of electronic DMV titling required.
• Thorough knowledge of modern office administration techniques and methods.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to operate a telephone system effectively.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability and desire to work in a team environment.
• Ability to analyze situations and recommend solutions.

The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years’ experience processing DMV transactions.

Compensation

Base starting range: $27.00 to $35.00 hourly commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement – Merit increase based on performance
• 401(k) program with employer match
• Time Off – Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts & Perks

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

Visa Transfer & Sponsorship

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Equal Opportunity Employer

We are an Equal Opportunity Employer