DME Transition Specialist: Care Coordination & Referrals

Integrated Home Brand; Florida; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Short & Long-Term Insurance

Holidays Pay

Paid Time Off

Employer Life Insurance

401K Match

Wellness Program

Recognition Programs

Job summary

IHCS in Florida is seeking a compassionate administrative specialist to process patient referrals, maintain client records in our database, and provide clerical support to the DME Customer Service team within the Transition Care program.

You will handle inbound and outbound calls, expand and update the community resource database, and collaborate with care managers to support seamless patient transitions.

Qualifications

• 1 year of customer service support experience in the healthcare industry; Home Health Services preferred.
• Proficient in EMR/EHR software.
• Strong communication and organizational skills.
• Able to multi-task and manage time effectively.

Responsibilities

• Process patient referrals and maintain client information in the database.
• Provide clerical and administrative support to DME Customer Service in day-to-day care management activities.
• Provide telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members.
• Expand, update and maintain the community resource database.

Skills

Verbal communication

Written communication

Time management

Multi-tasking

Customer service

Adaptability

Independence

Self-motivation

Patient referrals

Tools

EMR/EHR

Job description

IHCS in Florida is seeking a compassionate administrative specialist to process patient referrals, maintain client records in our database, and provide clerical support to the DME Customer Service team within the Transition Care program.

You will handle inbound and outbound calls, expand and update the community resource database, and collaborate with care managers to support seamless patient transitions.