DME Sales and Service Associate

Pacific Medical, Inc.; New Jersey; On-site; USD 27,552 - 41,328; Part time

Job summary

A medical equipment distributor in New Jersey is seeking an entry-level, part-time DME Sales and Service Associate. Responsibilities include servicing physician and clinic accounts, performing patient care functions, and maintaining product knowledge. This position offers a base pay of $20 to $30 per hour, plus commission opportunities. Ideal candidates should have a strong work ethic, a willingness to learn, and preferably a degree in a related field.

Qualifications

• Preferred background or experience in healthcare, sports medicine, physical therapy, or athletic training.
• Valid Driver’s License required.
• Ability to travel throughout the territory during the day.

Responsibilities

• Service current physician and clinic accounts and provide exceptional customer service.
• Perform patient care functions including measurements and application of orthopedic devices.
• Maintain knowledge of all products and services.
• Manage and maintain inventories of consigned products.
• Document all care provided to patients clearly and legibly.

Skills

Customer Service

Communication

Patient Care

Knowledge of Human Anatomy

Microsoft Office

Education

B.A. or B.S. degree

Job description

Overview

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. We provide services directly to patients, medical networks, physician clinics, and offices, with a focus on advancing patient care through excellent service and product technology.

We have an immediate opening to join our growing company. We are currently seeking an entry-level, part-time DME Sales and Service Associate in the Central New Jersey territory. This position will be responsible for the growth and maintenance of Pacific Medical’s Insurance Billing, Direct Bracing, and Top Shelf Orthopedics sales. It offers the opportunity to enrich the lives of patients, provide valuable service and cost savings to the medical community, and gain experience within the healthcare environment.

Responsibilities

• Service current physician and clinic accounts for our medical products and provide exceptional customer service to all physicians and staff.
• Perform patient care functions including measurements and application of orthopedic soft goods devices (e.g., knee orthoses, spinal bracing, ankle-foot-orthoses) and other devices as necessary.
• Maintain knowledge of all products and services and communicate these effectively to customers, including understanding functionality, features, and benefits that differentiate our products.
• Communicate with clinical staff to receive proper documentation to create a billable episode of care.
• Manage and maintain inventories of consigned products within accounts; review inventory reports and collaborate with internal and external teams to resolve discrepancies.
• Screen calls and emails regarding patient status and report potential problems to appropriate resources.
• Document all care provided to patients clearly and legibly.
• Collaborate with the healthcare community (physicians, nurses, medical assistants, and other team members) to organize and prioritize functions necessary for patient care delivery.
• Attend regional and corporate meetings, trainings, and seminars as needed; adhere to company policies and core values.

Requirements

• B.A. or B.S. degree preferred.
• Background or experience in healthcare, sports medicine, physical therapy, or athletic training preferred.
• Valid Driver’s License.
• Knowledge of human anatomy.
• Competent in Microsoft-based platforms (Word, Excel, PowerPoint, Teams, Outlook).
• Ability to travel (drive) throughout the territory during the day.
• Hard-working with a strong work ethic and willingness to learn.

Compensation

Base pay of $20-$30/hr with a monthly expense reimbursement for eligible expenses. Monthly bonus/commission opportunity upon review.

Additional Information

This position is an excellent opportunity for a self-driven, motivated candidate with an entrepreneurial spirit who is looking to produce results in an expanding market. Candidates should be hard-working with a strong work ethic and a willingness to learn.