DME Reorder Specialist – Patient Care & Admin (Remote Options)

Bravida Medical, LLC; Jackson, Northern (TN, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Occasional remote work flexibility

Competitive compensation and benefits

Job summary

Wound Care Resources is seeking a Reorder Specialist to join our Tennessee team and ensure patients receive needed products on time. You will handle reorders for patients and caregivers, verify eligibility, and maintain accurate records in our systems.

This role emphasizes clear communication with providers and internal teams to support continuity of care. The position requires strong organization, problem-solving, and a customer-service mindset.

Qualifications

• High School Diploma or GED required.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to work independently while maintaining accuracy and quality.

Responsibilities

• Proactively contact patients to assess ongoing product needs and coordinate reorders.
• Verify reorder eligibility and ensure all required documentation is complete and current.
• Communicate with patients, caregivers, physician offices, clinics, and healthcare facilities regarding reorder status and requirements.
• Build and maintain positive relationships with patients, referral sources, and internal teams.
• Monitor reorder schedules and follow up on outstanding items to prevent delays in care.
• Accurately enter and maintain information within company systems and databases.
• Maintain detailed records and documentation to ensure regulatory and company compliance.
• Track reorder activity, maintain reports, and update departmental spreadsheets and logs.
• Identify and elevate documentation issues, patient concerns, or workflow barriers for timely resolution.
• Support team initiatives and contribute to departmental goals and process improvements.

Skills

Microsoft Excel

Verbal and written communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Wound Care Resources is seeking a Reorder Specialist to join our Tennessee team and ensure patients receive needed products on time. You will handle reorders for patients and caregivers, verify eligibility, and maintain accurate records in our systems.

This role emphasizes clear communication with providers and internal teams to support continuity of care. The position requires strong organization, problem-solving, and a customer-service mindset.