DME Fitter & Patient Training Specialist

Park Nicollet Health Services; Maple Grove (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

HealthPartners in Minnesota is seeking a Durable Medical Equipment (DME) fitter to place and instruct on medical products per physician guidance, ensure patient training, and complete documentation for billing. The role requires at least one year in sales or customer service within a DME or healthcare setting, knowledge of billing rules, and strong communication.

Must pursue COF and state licensure within eight months.

Qualifications

• One or more years of sales or customer service experience in a DME or business environment with high service standards required.
• Ability to solve complex problems and work independently after completion of COF.
• Skilled in customer service, sales, communication, and telephone etiquette.
• Demonstrates knowledge of growth and development principles necessary to provide appropriate service and ensure safety of patients.

Responsibilities

• Places and instructs on medical products based on physician recommendations, ensures that the patient is trained in the use and care of the product, completes all documentation needed for billing.
• Responsible for accurately maintaining patients’ files within a Durable Medical Equipment billing system. Generates appropriate billing for Business services daily.
• Responsible for gathering all documentation required for billing. Understands and applies insurance rules for DME when making decisions about billing. Contacts insurance for Prior Authorization. Maintains knowledge of Medicare billing and ABN requirements. Responsible for ensuring all signatures on documents sent to business services.
• Responsible to work Referral WQ 119662 for TKC’s, Walkers. Makes calls to patients to schedule appointments for pickup of product.

Skills

Sales experience

Customer service

DME knowledge

Billing rules

Job description

HealthPartners in Minnesota is seeking a Durable Medical Equipment (DME) fitter to place and instruct on medical products per physician guidance, ensure patient training, and complete documentation for billing. The role requires at least one year in sales or customer service within a DME or healthcare setting, knowledge of billing rules, and strong communication.

Must pursue COF and state licensure within eight months.