DME Fitter & Patient Education Specialist

HealthPartners; Maple Grove (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

HealthPartners is seeking a Durable Medical Equipment fitter to place and fit recommended DME soft goods, train patients, and navigate complex billing rules. You will maintain inventory, keep department equipment clean, and ensure accurate documentation for billing.

This role emphasizes patient interaction, product knowledge, and adherence to insurance guidelines. Ideal candidates have 1+ year of sales or customer service experience in a DME environment, with strong communication and

Qualifications

• 1+ year of sales or customer service in a DME or business setting.
• COF certification and Minnesota license within 8 months of employment.
• Ability to solve complex problems and work independently after COF.

Responsibilities

• Places and instructs on medical products per physician recommendations, trains patients on use and care, and completes billing documentation.
• Maintains patient files in the DME billing system and generates daily billing.
• Gathers documents required for billing; applies Medicare rules; contacts insurance for Prior Authorization; ensures signatures on documents.
• Works referrals for TKC's, Walkers; calls patients to schedule pickup of product.
• Reviews daily OR schedule; informs patients about Game Ready use during recovery; educates on product operation; offers rental options; submits billing docs.
• Trains clinic staff on DME products.
• Maintains inventory per department procedures.
• Answers calls; assists in problem solving; escalates to manager; maintains DME schedule.
• Assists in patient care and communicates with other providers and healthcare professionals.
• Performs other tasks as assigned.

Skills

Sales experience

Customer service

Problem solving

Communication

Telephone etiquette

Patient safety knowledge

Tools

Windows

Microsoft Outlook

Job description

HealthPartners is seeking a Durable Medical Equipment fitter to place and fit recommended DME soft goods, train patients, and navigate complex billing rules. You will maintain inventory, keep department equipment clean, and ensure accurate documentation for billing.

This role emphasizes patient interaction, product knowledge, and adherence to insurance guidelines. Ideal candidates have 1+ year of sales or customer service experience in a DME environment, with strong communication and