DME Equipment Training & Support Specialist

Mile Bluff Medical Center; Mauston (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Mile Bluff Medical Center in Wisconsin seeks a DME Assistant (Durable Medical Equipment) to support staff, train patients on equipment use, and handle paperwork in the DME department.

The role requires strong attention to detail, 21+ years old, valid driver’s license, and efficient communication with clinics, insurers, patients, and care managers. Monday–Friday, 8:30am–5:00pm, 80 hours per pay period; weekends not required.

Qualifications

• High school diploma or equivalent preferred.
• BLS required or obtained within 3 months.
• 1+ years related work experience preferred.
• Must maintain a valid, current driver's license.
• Must be 21 years of age.
• Exceptional accuracy and attention to detail required.

Responsibilities

• Handle phone calls and emails, including reaching out or returning calls from clinics, insurance providers, patients, or care managers.
• Assist with keeping floor full of stocked items, and put away items as they come in.
• Clean DME items.
• Provide customer service and training on equipment, including maintenance.
• Explain equipment to patients and measure patient for proper fit (e.g., walker height, crutches, c-pap mask, compression stockings, diabetic shoes).
• Follow up on equipment/supplies furnished to patients in the home to identify patient level of progress/achievement to reach goals.
• Assist with maintaining files regarding DME patients on types of equipment and repairs furnished, follow up on patient files making sure all prescriptions and supporting documentation has been received back from doctor. Verify whether patient is still using equipment and make arrangements for returning all equipment that patient no longer needs. Document all conversations regarding patient in charts.
• Perform other duties as requested.

Skills

Customer service

Interpersonal communication

Attention to detail

Data entry

Problem-solving

Education

High school diploma or equivalent

Job description

Mile Bluff Medical Center in Wisconsin seeks a DME Assistant (Durable Medical Equipment) to support staff, train patients on equipment use, and handle paperwork in the DME department.

The role requires strong attention to detail, 21+ years old, valid driver’s license, and efficient communication with clinics, insurers, patients, and care managers. Monday–Friday, 8:30am–5:00pm, 80 hours per pay period; weekends not required.