DME Delivery & Service Specialist

Advocate Health; West Allis (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Advocate Health in Wisconsin is seeking a delivery-focused team member to handle customer service, deliveries, and equipment-related tasks. This role supports field staff, maintains vehicle inventory, and ensures accurate paperwork in compliance with regulations.

The position requires a valid driver's license, a high school diploma or GED, and about 1 year of related experience in customer service or deliveries. It involves driving company vehicles and occasional travel as needed.

Qualifications

• Experience serving customers, patients, or the general public.
• Able to explain equipment operation clearly to customers.
• Dependable, able to work independently, and maintain records.

Responsibilities

• Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
• Aids field staff with questions regarding equipment.
• Stocks and maintains vehicle inventory.
• Knowledgeable and competent on the basic DME and specific RT equipment.
• Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
• Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
• Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
• Operates vehicle in accordance with local laws.
• Works on-call schedule as indicated by management.
• Attends meetings and handle other duties as assigned.

Skills

Customer service

Deliveries

Equipment operation

Record keeping

Regulatory compliance

Education

High School Diploma or GED

Job description

Advocate Health in Wisconsin is seeking a delivery-focused team member to handle customer service, deliveries, and equipment-related tasks. This role supports field staff, maintains vehicle inventory, and ensures accurate paperwork in compliance with regulations.

The position requires a valid driver's license, a high school diploma or GED, and about 1 year of related experience in customer service or deliveries. It involves driving company vehicles and occasional travel as needed.