DME Cust Service Rep Supervisor - (Houston)

CoxHealth; Houston (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Retirement with employer match

Job summary

CoxHealth is seeking a Customer Service Rep Supervisor for Home Support in the Missouri area. The role will oversee daily operations, coordinate referrals, and ensure regulatory compliance while supporting the Assistant General Manager in achieving departmental goals.

Strong leadership and communication are essential for success with patients, families, and staff. The ideal candidate has at least 1 year of supervisory experience and familiarity with home medical equipment, Medicare, Medicaid,

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: Graduate of an accredited respiratory program.

Responsibilities

• Oversee day-to-day operations of the department.
• Coordinate referrals and communicate with patients, staff, and providers.
• Ensure compliance with Medicare, Medicaid and third-party insurance guidelines.
• Support the Assistant General Manager in achieving department goals and budget.
• Lead and develop Customer Service Representatives and MEDEs.

Skills

Communication skills

Represent CoxHealth professionally

Teamwork

Regulatory knowledge

Problem solving

Prompt, courteous service

Process improvement

Budget awareness

Leadership

Education

High School Diploma or equivalent

Graduate of accredited respiratory program

Job description

Facility

Home Support Texas County: 1336 S Sam Houston Blvd, Houston, Missouri, United States of America, 65483

Department

1299 DME Houston

Scheduled Weekly Hours

40

Hours

M-F 8a-4:30p plus after hours/on call coverage

Work Shift

Day Shift (United States of America)

CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.

Education

• Required: High School Diploma or Equivalent
• Preferred: Graduate of an accredited respiratory program

Experience

• Required: 1 year managerial/supervisory experience
• Preferred: 1 year experience in the home medical equipment field

Skills

• Demonstrates effective communication methods and skills; uses current communication systems effectively.
• Markets and represents Home Support in a positive and professional manner at all times.
• Brings issues/concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
• Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
• Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
• Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys.
• Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.

Licensure/Certification/Registration

• Required: Active class E driver's license