DME Cust Service Rep Supervisor - (Houston)

L.E. Cox Medical Centers; Oklahoma; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

20+ hrs/week

Job summary

CoxHealth is seeking a Customer Service Rep Supervisor to lead day-to-day operations of the Home Support department in Missouri. You will oversee staff, coordinate referrals, and ensure adherence to Medicare/Medicaid and third-party insurance guidelines while promoting service excellence.

The role emphasizes strong communication, collaboration with the General Manager, and maintaining inventory and purchasing processes.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: Graduate of accredited respiratory program.
• Required: 1 year managerial/supervisory experience.
• Preferred: 1 year experience in the home medical equipment field.

Responsibilities

• Oversee day-to-day department operations.
• Coordinate all new patient referrals and manage deliveries.
• Support the General Manager in budgeting, policy adherence, and regulatory compliance.
• Promote quality patient care and effective communication with staff and referral sources.

Skills

Effective communication

Professional representation

Team collaboration

Regulatory compliance

Patient/customer focus

Problem solving

Inventory management

Budget awareness

Education

High School Diploma or Equivalent

Graduate of Accredited Respiratory Program

Job description

Job Details

• Facility: Home Support Texas County: 1336 S Sam Houston Blvd, Houston, Missouri, United States of America, 65483.
• Department: 1299 DME Houston.
• Scheduled Weekly Hours: 40, M-F 8a-4:30p plus after hours/on call coverage.
• Work Shift: Day Shift (United States of America).

Job Description

The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.

Education

• Required: High School Diploma or Equivalent
• Preferred: Graduate of an accredited respiratory program

Experience

• Required: 1 year managerial/supervisory experience
• Preferred: 1 year experience in the home medical equipment field

Skills

• Demonstrates effective communication methods and skills; uses current communication systems effectively.
• Markets and represents Home Support in a positive and professional manner at all times.
• Brings issues/concerns forward in a constructive manner.
• Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
• Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
• Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
• Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys.
• Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.

Licensure/Certification/Registration

• Required: Active class E driver's license

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Company Culture

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Mission

To improve the health of the communities we serve.

Vision

To be the best for those who need us.

Values

Safety, compassion, respect, and integrity.

Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! Whether you're about to become a parent, have an illness or need medical information, we're here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we're here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.