DLO Patient Services Training Specialist

QUEST DIAGNOSTICS INC; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a Training Specialist to lead both technical and non-technical training within the Patient Services Department. You will cover Care360, QLS and other internal systems, plus specimen collection and handling protocols.

The role requires 3–5 years of phlebotomy and training experience, a high school diploma, and ability to travel for site visits.

Qualifications

• High School Diploma is required.
• 3–5 years phlebotomy experience.
• 3–5 years of training experience.
• Must have a valid driver's license and a clean driving record.
• Ability to read and write reports and communicate effectively.

Responsibilities

• Provide technical and non-technical training to new and existing employees in the Patient Services Department (Care360, QLS, and other lab systems).
• Develop, maintain and implement training materials; ensure consistency across the Region.
• Conduct site visits to verify SOP adherence, compliance and safety; improve underperforming sites.
• Train site leads, group leads and Supervisors across locations.
• Provide training for specialized procedures including Forensic urine collections (DOT and non-DOT) where applicable.

Skills

Teamwork

Communication

Problem solving

Documentation

Education

High School Diploma

Tools

Care360

QLS

Job description

Job Description

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Day Shift; Hours Varied based on Business Need

Essential Functions:

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive, professional, and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful, productive work environment

Responsibilities

Provides technical and non-technical training to new and existing employees in the Patient Services Department:

• Computer functions i.e. Care360, QLS or other internal lab systems
• Specimen collection and processing
• Patient Care Gold Standards
• Quality control/assurance
• Patient Service Center Standard Operating Procedures (SOPs)
• Billing ( including bad debt reductions)
• Compliance
• Safety and Environmental Health and Safety (EHS)
• Provides training for site leads, group leads and Supervisors
• Forensic urine collections (DOT and non-DOT collections) where applicable

Develop, Maintain and Implement training materials and ensure consistency across the Region.

• Writes new procedures as directed
• Implements roll out and required training of new procedures
• Develops training material for customized training
• Develops training material for new hire training
• Develops training material for Site Leads, Group Leads and Supervisors

Performs site visitations and process analysis

• Conducts site visits to verify adherence to SOPs, compliance, and safety
• Conducts site visits to enhance performance of sites not meeting corporate metrics
• Observes current processes, recommends improvements and assists with implementation

Qualifications

Required Knowledge: High School Diploma

Required Experience:

• 3-5 years of phlebotomy experience
• 3-5 years of relevant Training experience

Special Requirements:

• Work effectively as a team member
• Ensure the confidentiality of patients, employees, and laboratory documents.
• The employee may on occasion be required to attend meetings or training sessions during the evening hours.
• Must have a valid driver's license and clean driving record
• Must be able to troubleshoot problems, provide solutions, and implement processes
• Must be able to prioritize work responsibilities and manage multiple projects simultaneously
• Must be able to read and write reports and communicate effectively.
• Must be able to present material to be understood by a diverse group of individuals.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.