DIY Auto Parts Specialist & Service Pro

Advance Stores Company Inc (500); United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Advance Auto Parts, Inc. seeks a Retail Parts Pro to support DIY customers with expert parts knowledge, store systems proficiency, and advanced service capabilities.

The role emphasizes identifying parts, troubleshooting, and sourcing from multiple channels to fulfill customer needs. The candidate should have strong English communication, knowledge of automotive systems, and 3–5 years of parts experience, with ASE certification preferred.

Qualifications

• Must have strong English communication and customer service skills.
• Experience with automotive parts and knowledge of shop systems is required.
• Ability to read safety rules, parts catalogs and maintenance instructions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties including opening/closing and safety checks.

Skills

English proficiency

Customer service

Parts lookup

Diagnostics knowledge

Education

ASE certification preferred

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts, Inc. seeks a Retail Parts Pro to support DIY customers with expert parts knowledge, store systems proficiency, and advanced service capabilities.

The role emphasizes identifying parts, troubleshooting, and sourcing from multiple channels to fulfill customer needs. The candidate should have strong English communication, knowledge of automotive systems, and 3–5 years of parts experience, with ASE certification preferred.