DIY Auto Parts Pro & Solutions Specialist

Advance Stores Company Inc (500); United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to deliver expert parts knowledge and DIY service to customers in-store and by phone.

The role emphasizes parts identification, troubleshooting, and sourcing from multiple channels, with a focus on high customer service standards and accurate inventory handling. Required are 3–5 years in automotive parts, English communication, and proficiency with store systems; ASE certification is preferred.

Qualifications

• 3–5 years of prior automotive parts experience.
• ASE certification preferred.
• Ability to read parts catalogs and manuals.
• Strong customer service and sales orientation.
• Capable of operating store systems and diagnostic tools.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal and store sales goals.
• Manage DIY services like battery/wiper installs.
• Maintain high customer service standards and store appearance.
• Fulfill key holder duties including opening/closing and safety.

Skills

GAS2 selling experience

Advanced parts lookup

DIY service knowledge

Customer service

Safety awareness

Operating POS

Diagnostic testing tools

Communication (English)

Education

ASE certification preferred

Tools

POS systems

Parts lookup systems

MS Word

MS Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to deliver expert parts knowledge and DIY service to customers in-store and by phone.

The role emphasizes parts identification, troubleshooting, and sourcing from multiple channels, with a focus on high customer service standards and accurate inventory handling. Required are 3–5 years in automotive parts, English communication, and proficiency with store systems; ASE certification is preferred.